SolarWinds Observability incident

Delayed Data Ingestion [NA-01, EU-01]

Notice Resolved View vendor source →

SolarWinds Observability experienced a notice incident on August 21, 2025 affecting Logs, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 06:16 PM UTC
Resolved
Aug 21, 2025, 08:00 PM UTC
Duration
1h 43m
Detected by Pingoru
Aug 21, 2025, 06:16 PM UTC

Affected components

Logs

Update timeline

  1. investigating Aug 21, 2025, 06:16 PM UTC

    We are experiencing a delay in Logs data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.

  2. investigating Aug 21, 2025, 06:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 21, 2025, 07:19 PM UTC

    We’ve identified the root cause of the degraded Logs data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.

  4. resolved Aug 21, 2025, 08:00 PM UTC

    The data ingestion issue has been resolved and systems are stable.