SolarWinds Observability incident
Delayed Data Ingestion [NA-01]
SolarWinds Observability experienced a minor incident on October 1, 2025 affecting Infrastructure Observability, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 06:19 PM UTC
We are currently investigating an issue with AWS Metrics data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.
- identified Oct 01, 2025, 06:20 PM UTC
We’ve identified the root cause of the degraded AWS Metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
- identified Oct 01, 2025, 07:15 PM UTC
We’ve identified the root cause of the degraded AWS Metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
- monitoring Oct 01, 2025, 08:16 PM UTC
A fix for the AWS Metrics data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
- resolved Oct 01, 2025, 08:51 PM UTC
The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.