SmartBear Outage History
SmartBear degraded · 3 active incidents · 1 long-running issue View live status →Pingoru has recorded 66 incidents for SmartBear: 66 in the last 12 months and 31 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 24 of 720 (3%) |
| May 2026 | 11 | 379 of 744 (51%) |
| June 2026 | 10 | 612 of 720 (85%) |
| July 2026 | 10 | 372 of 744 (50%) |
| August 2026 | 15 | 96 of 744 (13%) |
| September 2026 | 7 | 238 of 720 (33%) |
| October 2026 | 7 | 364 of 744 (49%) |
| November 2026 | 3 | 69 of 69 (100%) |
Incidents, newest first
Critical November 1, 2026 AlertSite: Las Vegas, NV Monitoring Location Outage 10h 32m Las Vegas, NV
Started Nov 01, 2026, 06:29 PM UTC· resolved Nov 02, 2026, 05:01 AM UTC
- investigating Nov 01, 2026, 06:29 PM UTC
We are currently experiencing an outage affecting our monitoring nodes in Las Vegas, NV since 9:25 AM EST. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Minor October 28, 2026 AlertSite: Dublin, Ireland Monitoring Location Outage 27m Dublin, Ireland
Started Oct 28, 2026, 12:31 PM UTC· resolved Oct 28, 2026, 12:59 PM UTC
- investigating Oct 28, 2026, 12:31 PM UTC
We are currently experiencing an degraded performance affecting our monitoring nodes in Dublin, Ireland . Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite
Major October 23, 2026 AlertSite: The AlertSite Site Seal feature is currently unavailable. 9d 13h UXM Dashboard
Started Oct 23, 2026, 03:19 PM UTC· resolved Nov 02, 2026, 04:56 AM UTC
- investigating Oct 23, 2026, 03:19 PM UTC
The AlertSite Site Seal feature is currently unavailable. If you have a site seal embedded on your website, it will currently display as a broken or missing image.Monitoring, alerting, and all other AlertSite functionality are fully unaffected.
Minor October 10, 2026 AlertSite: AlertSite Monitoring Data Unavailable 1d 21h UXM Dashboard
Started Oct 10, 2026, 12:32 PM UTC· resolved Oct 12, 2026, 10:13 AM UTC
- investigating Oct 10, 2026, 12:32 PM UTC
We had a scheduled maintenance window on October 10, 2026, from 3:30 AM UTC to 5:30 AM UTC. As a result of this maintenance, monitoring data for some monitors is currently unavailable for the period between 4:45 AM UTC and 5:30 AM UTC. Our team is actively investigating the issue and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com) We apologize for any inconvenience and appreciate your patience while we work toward a resolution.
Major October 6, 2026 AlertSite: Calgary, Alberta Monitoring Location Issue 58m Calgary, Alberta
Started Oct 06, 2026, 07:37 AM UTC· resolved Oct 06, 2026, 08:36 AM UTC
- investigating Oct 06, 2026, 07:37 AM UTC
Our service provider is currently investigating networking issues affecting our servers in Calgary, Alberta. We are working with our provider to resolve as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Minor October 6, 2026 AlertSite: Degraded Performance – Zurich, Switzerland Monitoring Location 57m Zurich, Switzerland
Started Oct 06, 2026, 06:18 AM UTC· resolved Oct 06, 2026, 07:16 AM UTC
- investigating Oct 06, 2026, 06:18 AM UTC
We are experiencing degraded performance with our monitoring nodes in the Zurich, Switzerland location. Our team is actively investigating the issue and working to restore normal performance as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Minor October 1, 2026 BugSnag SaaS at bugsnag com: Issues with the Traces and Spans API 1d 22h BugSnag OTLP Trace Reporting API
Started Oct 01, 2026, 02:34 PM UTC· resolved Oct 03, 2026, 01:08 PM UTC
- investigating Oct 01, 2026, 02:34 PM UTC
We are experiencing issues with the Traces and Spans API and are investigating the matter. There may be data loss in your performance metrics during this period, although BugSnag's Performance SDKs will retry sending trace and span data.
- investigating Oct 01, 2026, 08:18 PM UTC
We've deployed a workaround and the service has stabilized. We'll continue to monitor system performance as the investigation continues.
- monitoring Oct 02, 2026, 06:38 PM UTC
A permanent fix has been implemented and services have returned to typical operation. The team will continue monitoring to ensure consistent system performance.
Major September 29, 2026 AlertSite: Email Delivery - Temporary Disruption 2d 17h UXM Dashboard, UXM Document Manager, UXM Account Summary, 1.0 Console
Started Sep 29, 2026, 02:19 PM UTC· resolved Oct 02, 2026, 07:23 AM UTC
- investigating Sep 29, 2026, 02:19 PM UTC
We have identified an issue affecting all outbound email delivery from AlertSite. The following are currently impacted: - Alert email notifications - emails triggered by monitor alerts are not being delivered - Scheduled reports - Account emails - password resets and other account-related emails
Minor September 23, 2026 AlertSite: Worcester, MA Monitoring Location Decommissioning 12d 12h Boston, MA - Expedient, Worcester, MA
Started Sep 23, 2026, 06:53 AM UTC· resolved Oct 05, 2026, 07:16 PM UTC
- investigating Sep 23, 2026, 06:53 AM UTC
The Worcester, MA monitoring location is closing due to the closure of our local hosting provider. On **October 5, 2026**, monitors currently using Worcester will be automatically redirected to a **Boston, MA** monitoring location. Existing Boston and New York configurations will be used where applicable. If you prefer a different monitoring location, please update your configuration before October 5. If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).
- identified Oct 05, 2026, 06:10 PM UTC
Following the migration of monitors from Worcester, MA to Boston, MA, we identified an issue where some monitors became stuck and were not successfully running on the new server. The affected monitors started experiencing issues from 11:30 AM UTC onwards. Our team is actively investigating and resolving the issue, and we are working to restore normal operation as quickly as possible. If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite 18438
- identified Oct 05, 2026, 06:14 PM UTC
We are continuing to work on a fix for this issue.
Major September 22, 2026 Bitbar Testing Cloud: Client side execution issues on mobile devices 3h 52m Appium Broker EU, Desktop Hub EU, Desktop Hub US, Appium Broker US
Started Sep 22, 2026, 08:20 AM UTC· resolved Sep 22, 2026, 12:12 PM UTC
- investigating Sep 22, 2026, 08:20 AM UTC
We are currently investigating this issue.
- monitoring Sep 22, 2026, 09:01 AM UTC
A fix has been implemented and we are monitoring the results.
Major September 17, 2026 AlertSite: Paris, France Monitoring Location Outage 22m Paris, France
Started Sep 17, 2026, 09:00 AM UTC· resolved Sep 17, 2026, 09:22 AM UTC
- investigating Sep 17, 2026, 09:00 AM UTC
We are currently experiencing an outage affecting our monitoring nodes in Paris, France. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
- identified Sep 17, 2026, 09:08 AM UTC
There is a scheduled network maintenance in Paris, France location on September 17, 2026, as part of planned network upgrades. Maintenance Window: September 17, 2026 8:00 AM – 4:00 PM Paris local time During this maintenance window, network downtime is expected while we complete the required upgrades and configuration changes. Connectivity may be unavailable or intermittent throughout the maintenance period. These upgrades are being performed to improve network capacity, reliability, and overall infrastructure. We will work to complete the maintenance as quickly as possible and restore normal connectivity once the work is finished. We apologize for any inconvenience and appreciate your understanding.
Critical September 17, 2026 AlertSite: TOD Issue for Private Nodes 1d 22h UXM Dashboard
Started Sep 17, 2026, 06:29 AM UTC· resolved Sep 19, 2026, 05:19 AM UTC
- investigating Sep 17, 2026, 06:29 AM UTC
We are currently investigating an issue causing TOD is currently not functioning as expected for Private Nodes. Our team is actively working to identify the cause and restore the service as soon as possible. We will provide updates as additional information becomes available. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
Critical September 2, 2026 AlertSite: San Diego, CA Monitoring Location Outage 1h 52m San Diego, CA
Started Sep 02, 2026, 02:22 PM UTC· resolved Sep 02, 2026, 04:15 PM UTC
- investigating Sep 02, 2026, 02:22 PM UTC
We are currently experiencing an outage affecting our monitoring nodes in San Diego, CA since 10 AM EST. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite.
Critical August 31, 2026 AlertSite: Calgary, Alberta Monitoring Location Outage 16m Calgary, Alberta
Started Aug 31, 2026, 10:17 AM UTC· resolved Aug 31, 2026, 10:33 AM UTC
- investigating Aug 31, 2026, 10:17 AM UTC
We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Critical August 30, 2026 AlertSite: Calgary, Alberta Monitoring Location Outage 6h 37m Calgary, Alberta
Started Aug 30, 2026, 11:42 PM UTC· resolved Aug 31, 2026, 06:20 AM UTC
- investigating Aug 30, 2026, 11:42 PM UTC
We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Minor August 27, 2026 AlertSite: Kuala Lumpur, Malaysia Monitoring Location Partial Outage 4h 19m
Started Aug 27, 2026, 07:20 AM UTC· resolved Aug 27, 2026, 11:40 AM UTC
- investigating Aug 27, 2026, 07:20 AM UTC
We are currently experiencing an outage partially affecting our monitoring nodes in Kuala Lumpur, Malaysia. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Notice August 26, 2026 QMetry: QMetry Outage - EU Instance 3h 22m QTM APP EU, QTM REPORT EU
Started Aug 26, 2026, 10:51 AM UTC· resolved Aug 26, 2026, 02:14 PM UTC
- investigating Aug 26, 2026, 10:51 AM UTC
The EU QMetry instance is experiencing a system disruption, and we are investigating the issue.
- monitoring Aug 26, 2026, 11:05 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 26, 2026, 11:06 AM UTC
We are continuing to monitor for any further issues.
- investigating Aug 26, 2026, 11:12 AM UTC
We are currently investigating this issue.
- monitoring Aug 26, 2026, 11:38 AM UTC
A fix has been implemented and we are monitoring the results.
Major August 21, 2026 AlertSite: Las Vegas, NV Monitoring Location Outage 1h 20m
Started Aug 21, 2026, 08:40 AM UTC· resolved Aug 21, 2026, 10:01 AM UTC
- investigating Aug 21, 2026, 08:40 AM UTC
We are currently experiencing an outage affecting our monitoring nodes in Las Vegas, NV. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- investigating Aug 21, 2026, 08:41 AM UTC
We are continuing to investigate this issue.
Minor August 20, 2026 BugSnag SaaS at bugsnag com: Sessions processing delays 2h 21m BugSnag Dashboard, BugSnag Sessions API
Started Aug 20, 2026, 05:36 PM UTC· resolved Aug 20, 2026, 07:57 PM UTC
- investigating Aug 20, 2026, 05:36 PM UTC
Our session processing is currently slower because of a GCP Region service outage, and reporting will also experience elevated latency. We’re continuing to monitor the situation.
- monitoring Aug 20, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
Major August 19, 2026 AlertSite: Credits & Usage Dashboard Temporarily Unavailable 1h 5m UXM Dashboard, 1.0 Console
Started Aug 19, 2026, 06:01 AM UTC· resolved Aug 19, 2026, 07:07 AM UTC
- identified Aug 19, 2026, 06:01 AM UTC
We are currently experiencing an issue affecting the availability of Credits and Usage data on your dashboard. Our team is actively investigating and working to restore full functionality as quickly as possible. We sincerely apologize for the inconvenience. Please check back shortly for updates, and we appreciate your patience while we work to resolve this matter. If you need immediate assistance, please contact Customer Care: https://support.smartbear.com/message/?prod=Alertsite
Major August 18, 2026 Swagger: Investigating — Delayed webhook delivery, and verification results 1h 10m Webhooks, Verification Results
Started Aug 18, 2026, 08:33 AM UTC· resolved Aug 18, 2026, 09:44 AM UTC
- identified Aug 18, 2026, 08:33 AM UTC
We’ve identified an issue currently affecting webhooks and verification results. Our engineering team is prioritising this incident and is continuing to investigate. We’ll share updates as soon as more information becomes available or as we narrow down the cause. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
- monitoring Aug 18, 2026, 09:13 AM UTC
The issues causing delays have now been resolved. We will continue to monitor the affected components to ensure everything is operating as intended. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
Major August 17, 2026 QMetry: QMetry Authentication Failures 27m QTM APP US, QTM APP EU
Started Aug 17, 2026, 10:37 PM UTC· resolved Aug 17, 2026, 11:05 PM UTC
- investigating Aug 17, 2026, 10:37 PM UTC
We are currently investigating QMetry authentication issues. Users may see errors while trying to login.
- monitoring Aug 17, 2026, 10:50 PM UTC
A fix has been implemented and we are monitoring the results.
Major August 13, 2026 Swagger: Partial outage: contract publishing and deployment checks 43m Verification Results, Can-I-Deploy, Pact publication and retrieval
Started Aug 13, 2026, 01:02 AM UTC· resolved Aug 13, 2026, 01:46 AM UTC
- identified Aug 13, 2026, 01:02 AM UTC
We’ve identified an issue currently affecting some customers ability to publish and run can I deploy. Our engineering team is prioritising this incident and is continuing to investigate. We’ll share updates as soon as more information becomes available or as we narrow down the cause. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
Critical August 11, 2026 Swagger: Swagger Studio - Web application unavailable 1h 37m Web Application
Started Aug 11, 2026, 03:23 PM UTC· resolved Aug 11, 2026, 05:01 PM UTC
- investigating Aug 11, 2026, 03:23 PM UTC
We are currently investigating an issue preventing users from using Swagger Studio. We apologize for the inconvenience.
- monitoring Aug 11, 2026, 04:13 PM UTC
A fix has been implemented and the system is available again. Team is closely monitoring the system
Major August 10, 2026 QMetry: QMetry Authentication Failures 2h 39m QTM APP US, QTM APP EU
Started Aug 10, 2026, 07:09 PM UTC· resolved Aug 10, 2026, 09:48 PM UTC
- investigating Aug 10, 2026, 07:09 PM UTC
We are currently investigating QMetry authentication issues. Users may see errors while trying to login.
- monitoring Aug 10, 2026, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.