SmartBear had 14 outages in the last 2 years totaling 408h 8m of downtime — averaging 0.6 incidents per month.
There were 14 SmartBear outages since April 24, 2026 totaling 408h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing an outage with our monitoring nodes in Zurich, Switzerland since 10AM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We are currently experiencing BitBar service unavailability. Several services are affected, and access to BitBar is limited.
A fix has been implemented and we are monitoring the results.
Some tenants are facing error due to authorization errors, unable to use Zephyr.
The issue is connected to an incident with Atlassian: https://jira-software.status.atlassian.com/incidents/c436c8y239dv We are following up with the to understand the timeline for fixing it.
We are currently working on a fix for the issue that has reoccurred affecting the test run functionality. All other functionalities are working as expected. Please reach out to support if you have further queries. Apologies for the inconvenience caused.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue that has affected the test run functionality. All other functionalities are working as expected. Please reach out to support if you have further queries.
The issue has been identified and a fix is being implemented.
We are currently experiencing an issue affecting AlertSite UXM dashboard availability. Our team is actively investigating. We will provide updates as the situation progresses
The issue has been identified and the team is working through recovery efforts.
Recovery efforts are still proceeding and making good progress. Monitoring and alerting remain operational.
We have fixed the issue and monitoring data is available now. We are continuously monitoring the application. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
We are currently experiencing a outage in the Stoplight production environment. Our team is actively working on a resolution and will provide an update once the issue has been resolved.
The US QMetry instance is experiencing a system disruption, and we are investigating the issue.
US QMetry is accessible again, we will continue to monitor for any issues.
The US QMetry instance is experiencing a system disruption, and we are investigating the issue.
US QMetry is accessible again, we will continue to monitor for any issues.
We are experiencing an outage with our monitoring nodes in Fort Lauderdale, FL since 12:30 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. Monitoring Locations - North America - Las Vegas, NV
QMetry experienced intermittent unresponsiveness due to an AWS service issue and some users may have received error messages.
We are currently experiencing an issue affecting dashboard data availability due to an outage on our end. Our team is actively investigating and working to restore full functionality as quickly as possible. Please note that alerting and monitoring services remain fully operational and are not impacted by this issue. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
Services have been partially restored, and data processing has resumed. We are currently monitoring the system and will provide another update once the issue is fully resolved. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
We are currently experiencing an issue that is causing some of the monitors to fail. Our team is actively investigating and working towards a resolution, and the Root Cause Analysis (RCA) is in progress. We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore normal service at the earliest. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We appreciate your patience and will provide updates as more information becomes available.
We are experiencing an outage with our monitoring nodes in Las Vegas, NV. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We are currently experiencing degraded performance with our monitoring nodes in Las Vegas, NV. Our team is actively investigating the issue and working to restore full service as quickly as possible. Some monitoring checks may be delayed or intermittently impacted during this time. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We appreciate your patience and will provide updates as more information becomes available.
Dear Customer, We are currently experiencing network fluctuations at one of our servers in Minneapolis, MN. As a result, some customer monitors are being skipped or are not receiving the required profiles to run, and overall network traffic has increased. Our team is actively working to resolve the issue as quickly as possible. We sincerely appreciate your understanding and patience during this time. We will keep you updated with any significant developments.
The issue has been resolved, and we are currently monitoring the situation.