SmartBear had 27 outages in the last 2 years totaling 2228h 35m of downtime — averaging 1.1 incidents per month.
There were 27 SmartBear outages since April 24, 2026 totaling 2228h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing an outage with our monitoring nodes in Cincinnati, OH. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We are experiencing an outage with our monitoring nodes in Singapore location. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We are continuing to investigate this issue.
We have resolved the issue that was causing outage with our monitoring nodes in Singapore It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We're seeing issues with SmartBear Tunnel functionality on Windows VMs in the US region. While the issue is there, please use Windows in the EU instead, if you need tunnel functionality.
A fix has been implemented and we are monitoring the results.
We are currently experiencing issues with one of our regions, which can result in connection to the User Interface being dropped, or unable to authenticate. Our team is aware of the problem and is working to resolve it as quickly as possible. Further updates will be provided as more information becomes available. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
The issues causing inability to access to PactFlow UI in certain region has now been resolved. We will continue to monitor the affected components to ensure everything is operating as intended. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
The issues causing errors when publishing contracts to PactFlow have now been resolved. We will continue to monitor the affected components to ensure everything is operating as intended. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
The tunnel service in the EU region is experiencing issues. The team is investigating.
A fix has been implemented and we are monitoring the results.
We identified an issue when trying to open the Test Cycle edit view.
Azure is experiencing a capacity issue in the EU region which affects the availability of the Windows VMs in BitBar.
A fix has been implemented and we are monitoring the results.
The US QMetry instance is experiencing a system disruption, and we are investigating the issue.
US QMetry is accessible again, we will continue to monitor for any issues.
We are experiencing an outage with our monitoring nodes in Los Angeles, CA - NextLink since 2:45 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We are experiencing an outage with our monitoring nodes in Philadelphia, PA - XO since 11:20:18 PM . We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Stoplight will be performing scheduled maintenance on our platform during a window beginning at 8:30 PM US Central Time (01:30UTC) on June 21st, 2026.Based on our data points and testing, there may be periods of downtime on the Stoplight Platform during the maintenance window.
We are continuing to investigate this issue.
We are experiencing an outage with our monitoring nodes in Paris, France since 2:45 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We are experiencing an outage with our monitoring nodes in Zurich, Switzerland since 10AM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We are currently experiencing BitBar service unavailability. Several services are affected, and access to BitBar is limited.
A fix has been implemented and we are monitoring the results.
Some tenants are facing error due to authorization errors, unable to use Zephyr.
The issue is connected to an incident with Atlassian: https://jira-software.status.atlassian.com/incidents/c436c8y239dv We are following up with the to understand the timeline for fixing it.
We are currently working on a fix for the issue that has reoccurred affecting the test run functionality. All other functionalities are working as expected. Please reach out to support if you have further queries. Apologies for the inconvenience caused.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue that has affected the test run functionality. All other functionalities are working as expected. Please reach out to support if you have further queries.
The issue has been identified and a fix is being implemented.
We are aware that some customers are experiencing intermittent 403 errors when accessing Swagger Contract Testing from GitHub Actions runners. We are currently investigating the cause. Retrying the failed step typically succeeds in the meantime. We will provide an update as the situation progresses.
We are actively working with our upstream providers to resolve this issue. In the meantime, if you are experiencing this problem, please report it to the Microsoft Security Response Center (MSRC) at https://msrc.microsoft.com/report/. Additional reports help raise visibility and may assist in expediting the investigation and resolution. We will continue working with our providers on our side and will share further updates as they become available.
We are currently experiencing an issue affecting AlertSite UXM dashboard availability. Our team is actively investigating. We will provide updates as the situation progresses
The issue has been identified and the team is working through recovery efforts.
Recovery efforts are still proceeding and making good progress. Monitoring and alerting remain operational.
We have fixed the issue and monitoring data is available now. We are continuously monitoring the application. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
We are currently experiencing degraded performance with our monitoring nodes in Denver, CO. Our team is actively working to resolve the issue as quickly as possible. If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite
We are experiencing an outage with our monitoring nodes in Fort Lauderdale, FL since 12:30 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. Monitoring Locations - North America - Las Vegas, NV
QMetry experienced intermittent unresponsiveness due to an AWS service issue and some users may have received error messages.
We are currently experiencing an issue affecting dashboard data availability due to an outage on our end. Our team is actively investigating and working to restore full functionality as quickly as possible. Please note that alerting and monitoring services remain fully operational and are not impacted by this issue. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
Services have been partially restored, and data processing has resumed. We are currently monitoring the system and will provide another update once the issue is fully resolved. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
We are currently experiencing an issue that is causing some of the monitors to fail. Our team is actively investigating and working towards a resolution, and the Root Cause Analysis (RCA) is in progress. We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore normal service at the earliest. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We appreciate your patience and will provide updates as more information becomes available.