SmartBear incident

AlertSite: Email Delivery - Temporary Disruption

Major Resolved View vendor source →

SmartBear experienced a major incident on September 29, 2026 affecting UXM Dashboard and UXM Document Manager and 1 more component, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 02:19 PM UTC
Resolved
Oct 02, 2026, 07:23 AM UTC
Duration
2d 17h
Detected by Pingoru
Sep 29, 2026, 02:19 PM UTC

Affected components

UXM DashboardUXM Document ManagerUXM Account Summary1.0 Console

Update timeline

  1. investigating Sep 29, 2026, 02:19 PM UTC

    We have identified an issue affecting all outbound email delivery from AlertSite. The following are currently impacted: - Alert email notifications - emails triggered by monitor alerts are not being delivered - Scheduled reports - Account emails - password resets and other account-related emails