SmartBear incident

AlertSite: Credits & Usage Dashboard Temporarily Unavailable

Major Resolved View vendor source →

SmartBear experienced a major incident on August 19, 2026 affecting UXM Dashboard and 1.0 Console, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 06:01 AM UTC
Resolved
Aug 19, 2026, 07:07 AM UTC
Duration
1h 5m
Detected by Pingoru
Aug 19, 2026, 06:01 AM UTC

Affected components

UXM Dashboard1.0 Console

Update timeline

  1. identified Aug 19, 2026, 06:01 AM UTC

    We are currently experiencing an issue affecting the availability of Credits and Usage data on your dashboard. Our team is actively investigating and working to restore full functionality as quickly as possible. We sincerely apologize for the inconvenience. Please check back shortly for updates, and we appreciate your patience while we work to resolve this matter. If you need immediate assistance, please contact Customer Care: https://support.smartbear.com/message/?prod=Alertsite