SmartBear incident

BugSnag SaaS at bugsnag com: Issues with the Traces and Spans API

Minor Resolved View vendor source →

SmartBear experienced a minor incident on October 1, 2026 affecting BugSnag OTLP Trace Reporting API, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 02:34 PM UTC
Resolved
Oct 03, 2026, 01:08 PM UTC
Duration
1d 22h
Detected by Pingoru
Oct 01, 2026, 02:34 PM UTC

Affected components

BugSnag OTLP Trace Reporting API

Update timeline

  1. investigating Oct 01, 2026, 02:34 PM UTC

    We are experiencing issues with the Traces and Spans API and are investigating the matter. There may be data loss in your performance metrics during this period, although BugSnag's Performance SDKs will retry sending trace and span data.

  2. investigating Oct 01, 2026, 08:18 PM UTC

    We've deployed a workaround and the service has stabilized. We'll continue to monitor system performance as the investigation continues.

  3. monitoring Oct 02, 2026, 06:38 PM UTC

    A permanent fix has been implemented and services have returned to typical operation. The team will continue monitoring to ensure consistent system performance.