Skyvera incident

Certain baskets trigger an Internal Server Error when calculating totals (US Prod)

Skyvera experienced a notice incident on March 25, 2025 affecting Solution Management, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started: Mar 25, 2025, 12:22 PM UTC
Resolved: Mar 25, 2025, 01:44 PM UTC
Duration: 1h 21m
Detected by Pingoru: Mar 25, 2025, 12:22 PM UTC

Affected components

Solution Management

Update timeline

investigating Mar 25, 2025, 12:22 PM UTC

We are aware of an issue affecting specific baskets in the US region, where users are receiving a 502 error when attempting to calculate totals. We are currently investigating and will provide further updates as more information becomes available.
resolved Mar 25, 2025, 01:44 PM UTC

We have applied a fix to the 500 errors, and the issue should no longer occur. Please reach out to Customer Support if you still experience any problems.