Skyvera incident

Issue with E-Commerce order submissions on Sandbox from Elastic UI

Major Resolved View vendor source →

Skyvera experienced a major incident on February 23, 2025 affecting CloudSense Sandbox Environment, lasting 23h 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2025, 04:35 AM UTC
Resolved
Feb 24, 2025, 04:21 AM UTC
Duration
23h 45m
Detected by Pingoru
Feb 23, 2025, 04:35 AM UTC

Affected components

CloudSense Sandbox Environment

Update timeline

  1. investigating Feb 23, 2025, 04:35 AM UTC

    We are currently investigating an issue where E-Commerce order submissions are failing from the Elastic UI on sandboxes . Our team is actively working to identify the root cause and implement a resolution. We will provide updates as soon as more information becomes available. Thank you for your patience.

  2. monitoring Feb 23, 2025, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2025, 04:21 AM UTC

    It has been confirmed that the issue has now been resolved. Please contact support in case of any issues and we will be happy to assist.