Skyvera incident
CloudSense - Investigating 502 Errors When Downloading Catalogues (EU Production and Sandbox)
Resolved after 3 days 18 hours, affecting CloudSense and Catalog & Pricing Service and 1 more, on March 22, 2025.
We have applied a fix, and the errors are no longer observed. We will continue monitoring the situation; please reach out to support if you experience any related issues.
Affected components
Update timeline
- investigating Mar 22, 2025, 11:30 AM UTC
We’re aware that downloading catalogues in the EU Elastic Production and Sandbox Service is currently resulting in 502 errors for some customer organizations. Our engineering team is actively investigating the issue and working on a fix. We’ll share further updates as soon as more information becomes available. Please stay subscribed to our product status page for real‑time notifications: https://skyvera.statuspage.io/
- monitoring Mar 22, 2025, 04:03 PM UTC
We have applied a fix, and the errors are no longer observed. We will continue monitoring the situation; please reach out to support if you experience any related issues.
- resolved Mar 26, 2025, 05:54 AM UTC
This incident was Resolved.
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