Skyvera experienced a major incident on December 7, 2024 affecting Instore, lasting 8d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Instore
Update timeline
- investigating Dec 07, 2024, 08:05 AM UTC
We are aware of an issue accessing installation files, affecting mainly Desktop clients. Touch devices should not be impacted. We are actively working on resolving the issue.
- identified Dec 07, 2024, 08:17 AM UTC
We have identified the issue and are actively working on a fix. The estimated resolution time is 5 hours.
- monitoring Dec 07, 2024, 04:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2024, 03:28 AM UTC
The issue regarding access to the installation files has been resolved.