Skyvera incident

Orchestration Stuck in Production for Certain Organizations

Minor Resolved View vendor source →

Skyvera experienced a minor incident on March 4, 2025 affecting CloudSense, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 02:36 AM UTC
Resolved
Mar 04, 2025, 05:10 AM UTC
Duration
2h 34m
Detected by Pingoru
Mar 04, 2025, 02:36 AM UTC

Affected components

CloudSense

Update timeline

  1. investigating Mar 04, 2025, 02:36 AM UTC

    We are currently investigating an issue where Orchestration processes are stuck in production for certain organizations. Our team is looking into the issue with highest priority.

  2. monitoring Mar 04, 2025, 03:55 AM UTC

    The issue, specific to one customer organization, was resolved by increasing the Query Rows Factor for that organization. We continue to monitor for any further issues and will provide updates if needed. Please reach out if you encounter any additional problems.

  3. resolved Mar 04, 2025, 05:10 AM UTC

    This incident has been Resolved.