Skyvera incident

[CloudSense] Existing customers cannot install or update the Configurator package on any new/existing Salesforce orgs

Major Resolved View vendor source →

Skyvera experienced a major incident on January 13, 2025 affecting CloudSense, lasting 1d 14h. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 02:25 PM UTC
Resolved
Jan 15, 2025, 04:53 AM UTC
Duration
1d 14h
Detected by Pingoru
Jan 13, 2025, 02:25 PM UTC

Affected components

CloudSense

Update timeline

  1. investigating Jan 13, 2025, 02:25 PM UTC

    We are currently investigating the issue with the vendor

  2. resolved Jan 15, 2025, 04:53 AM UTC

    This incident has now been resolved and the install/update of the Configurator package now goes through.