Skyvera incident

Price sync service issue

Major Resolved View vendor source →

Skyvera experienced a major incident on April 22, 2025 affecting Catalog & Pricing Service and CloudSense Sandbox Environment, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 09:13 AM UTC
Resolved
Apr 22, 2025, 12:17 PM UTC
Duration
3h 3m
Detected by Pingoru
Apr 22, 2025, 09:13 AM UTC

Affected components

Catalog & Pricing ServiceCloudSense Sandbox Environment

Update timeline

  1. investigating Apr 22, 2025, 09:13 AM UTC

    We are currently investigating an issue where the pricing sync is not working as intended. our infrastructure team is investigating this with top priority.

  2. resolved Apr 22, 2025, 12:17 PM UTC

    This incident has been resolved, we apologize for any inconvenience this may have caused.