Data Collection Delays - Asda SKUtrak service impacted

Update timeline

1. identified Feb 10, 2026, 01:51 PM UTC

   Status: Identified We are experiencing issues collecting data from Asda ADR, which will delay updates to your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. With our last successful collection being 08/02/2026, no new data has been collected. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Asda (Full outage)

2. identified Feb 13, 2026, 01:17 PM UTC

   Status: Identified We are aware of data access issues with Asda's ADR reporting system - SKUtrak is unable to retrieve data from ADR at the present time. We have been requesting dialogue with Asda since the issue started earlier in the week. We are seeking feedback on the nature of the issue(s) and are escalating across multiple teams there to find an effective and expedient solution. This is a top priority for SKUtrak and Crisp senior management and we will provide you with updates as soon as we receive relevant information from Asda. Affected components Asda (Full outage)

3. identified Feb 19, 2026, 10:33 AM UTC

   Status: Identified We are in active contact with Asda and have established a clear technical plan to restore the data service based on their guidance. While our team is prioritising this at the highest level, we are currently unable to confirm a specific resolution date. We are working closely with them to expedite the process and will provide a further update as soon as we have a firm timeline. Affected components Asda (Full outage)

4. identified Feb 25, 2026, 09:14 AM UTC

   Status: Identified We are working directly with Asda to resolve the ADR reporting interruption; service is expected to return within the next few weeks, with a confirmed date to be shared within the next few days. Affected components Asda (Full outage)

5. identified Mar 09, 2026, 02:40 PM UTC

   Status: Identified Partial Service Restoration We are working directly with Asda to resolve the ADR reporting interruption and have successfully eliminated the technical hurdles. • Progress: Asda has now reinstated ADR access for a small number of Supplier Portal accounts. Those restored have been notified, and their service is fully operational. • Next Steps: We continue to work with Asda to agree on the return of service for all remaining accounts. • Enhanced Reporting: We are resuming our planned upgrades and expect to introduce additional metrics for all users by the end of March. Restoring access for all remaining accounts remains our top priority, and we will provide further updates as they are brought back online. Affected components Asda (Full outage)

6. identified Mar 17, 2026, 09:00 AM UTC

   Status: Identified Update: Asda ADR Connector Progress We recognise how vital SKUtrak is for processing and responding to your Asda data. We also understand that many of you have reached out directly seeking more meaningful updates than we have been able to share on this page recently. Where things currently stand: • Awaiting Final Clarity: This week, we expect final confirmation from Asda regarding our proposal to formalise our ADR connector. • Looking Ahead: Securing this formalised connection is a necessary step that will ultimately bring even greater value and stability to the SKUtrak community. A heartfelt thank you for your continued patience while we work through these final stages. We will update this page the moment we have that final clarity from Asda. Affected components Asda (Full outage)

7. identified Mar 30, 2026, 12:43 PM UTC

   Status: Identified Update: Asda ADR Connector Progress We're sharing the latest progress regarding our formalised ADR connector. • Recent Progress: We held a productive meeting with the Asda team late last week to discuss our proposal in detail. • Current Status: The proposal is currently with Asda for their internal review. • Next Steps: Due to the upcoming Easter break, we​'re not expecting further feedback on the timeline or specific next steps until after the Easter weekend We appreciate that this process is taking time, but we remain committed to securing the most stable and long-term solution for you. Affected components Asda (Full outage)

8. identified Apr 20, 2026, 09:54 AM UTC

   Status: Identified We met with Asda on Thursday, 16th April, to review the technical steps to formalise SKUtrak's ADR connector. While there is still technical work to review, our immediate priority is pushing Asda to reactivate all remaining accounts. We have already provided them with the list of affected accounts and are working to expedite these reconnections while a stable and long-term solution is developed in parallel that supports the SKUtrak community. Affected components Asda (Full outage)