Data Collection Delays - Tesco SKUtrak service impacted

Update timeline

1. identified Sep 16, 2026, 11:56 AM UTC

   We're currently seeing intermittent delays in Tesco data updating in SKUtrak. The source Tesco reports are being made available later than usual and at inconsistent times, which can cause the most recent day's Tesco data to arrive late or temporarily read a day behind. We're actively monitoring this and looking to adjust the timing of our data collection to pick the reports up as soon as they become available. In the meantime, we'd recommend referring to Tesco data up to the previous day. We'll update here as the situation improves.

2. identified Sep 22, 2026, 02:38 PM UTC

   This issue is still ongoing. Tesco's source reports are continuing to be made available later and at less consistent times than usual, which can leave the most recent day's Tesco data arriving late or temporarily reading a day behind. To help you plan around it: Tesco data normally finishes updating in SKUtrak by around midday (UK time), with collection typically completing between approximately 09:00 and 11:30. On affected days, a later collection runs into the early afternoon to pick up the delayed report. We'd therefore recommend relying on Tesco data up to the previous day, which is reliably available by around midday. We're continuing to monitor this closely and adjust the timing of our collection so we pick up the reports as soon as they're released. We'll update here again as the situation improves.

3. identified Oct 20, 2026, 10:29 AM UTC

   We are continuing to see Tesco’s daily source reports released later and less consistently than usual. The current position (as of 20 October) is: 17 October: Tesco has not yet made this day’s report available at source, so it cannot be collected yet. We are retrying automatically and it will come through once the retailer releases it. 18 and 19 October: both of these reports have been received, but are not yet visible on SKUtrak. The most recent days are processed together, so these two are currently held behind the outstanding 17th. We are working to release them so they appear as soon as possible. The latest Tesco day currently available on the platform is 16 October.

4. monitoring Oct 20, 2026, 12:20 PM UTC

   The data for 18 and 19 October has now been processed and is available on SKUtrak, so the platform has caught up on those two days. One day, 17 October, is still outstanding, as Tesco has not yet released that day’s report at source. We will collect and apply it as soon as it becomes available, at which point the affected week will reconcile to the full figure. More broadly, Tesco’s daily reports are continuing to arrive later and less consistently than usual, so the most recent day’s data may still be delayed at times. We are continuing to monitor this and will post further updates here as the position changes.