Sinch Outage History

Started Apr 12, 2026, 03:24 AM UTC· resolved Apr 12, 2026, 06:41 AM UTC

1. investigating Apr 12, 2026, 03:24 AM UTC

   We are currently observing delivery issues in Costa Rica - Telefonica Costa Rica Incident Start Time: 2026-04-12 01:55 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Apr 12, 2026, 05:03 AM UTC

   We are continuing to investigate this issue.

3. resolved Apr 12, 2026, 06:41 AM UTC

   This incident has been resolved. Incident Start Time: 2026-04-12 01:55 UTC Incident End Time: 2026-04-12 06:18 UTC

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Started Apr 11, 2026, 06:33 PM UTC· resolved Apr 11, 2026, 07:38 PM UTC

1. investigating Apr 11, 2026, 06:33 PM UTC

   We are currently observing delivery issues in Colombia - Tigo Incident Start Time: 2026-04-11 18:07 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Apr 11, 2026, 07:38 PM UTC

   This incident has been resolved. Incident Start Time: 2026-04-11 18:07 UTC Incident End Time: 2026-04-11 18:48 UTC

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Started Apr 10, 2026, 02:26 PM UTC· resolved Apr 10, 2026, 04:03 PM UTC

1. investigating Apr 10, 2026, 02:26 PM UTC

   Ticket Number :: MNOC-63843 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : Fri Apr 10 12:06 GMT 2026 If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

2. resolved Apr 10, 2026, 04:03 PM UTC

   This incident has been resolved.

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Started Apr 08, 2026, 03:18 PM UTC· resolved Apr 08, 2026, 03:42 PM UTC

1. investigating Apr 08, 2026, 03:18 PM UTC

   We want to inform you that we are currently experiencing a performance degradation impacting our OKTA Verification service globally. Incident Start Time: 2026-04-08 13:00 UTC Impact: Customers may experience delayed or failed verification attempts via the Okta endpoint. We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at [email protected].

2. resolved Apr 08, 2026, 03:42 PM UTC

   This incident has been resolved. Incident Start Time: 2026-04-08 13:00 UTC Incident End Time: 2026-04-08 15:22 UTC

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Started Apr 08, 2026, 09:34 AM UTC· resolved Apr 08, 2026, 11:16 AM UTC

1. investigating Apr 08, 2026, 09:34 AM UTC

   We are currently observing delivery issues in Spain - DigiMobile Incident Start Time: 2026-04-08 07:52 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Apr 08, 2026, 11:16 AM UTC

   This incident has been resolved. Incident Start Time: 2026-04-08 07:52 UTC Incident End Time: 2026-04-08 10:30 UTC

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Started Apr 07, 2026, 02:25 AM UTC· resolved Apr 07, 2026, 02:49 AM UTC

1. investigating Apr 07, 2026, 02:25 AM UTC

   Ticket Number :: MNOC-63780 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : Tue 07th April 01:50 GMT 2026 If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

2. resolved Apr 07, 2026, 02:49 AM UTC

   This issue has been resolved. We will monitor further.

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Started Apr 01, 2026, 10:55 AM UTC· resolved Apr 01, 2026, 11:46 AM UTC

1. investigating Apr 01, 2026, 10:55 AM UTC

   We are currently experiencing a complete outage of the Sinch Engage Classic system. The service is not accessible at this time. Our teams are actively investigating the issue and working to restore functionality as quickly as possible. We will provide further updates as more information becomes available.

2. monitoring Apr 01, 2026, 11:14 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 01, 2026, 11:46 AM UTC

   This incident has been resolved. Incident Start Time: 2026-04-01 09:36 UTC Incident End Time: 2026-04-01 11:06 UTC

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Started Mar 31, 2026, 09:34 AM UTC· resolved Mar 31, 2026, 10:19 AM UTC

1. investigating Mar 31, 2026, 09:34 AM UTC

   We are currently observing delivery issues in US & CA - Minor networks. Incident Start Time: 2026-03-31 09:07 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Mar 31, 2026, 10:19 AM UTC

   This incident has been resolved. Incident Start Time: 2026-03-31 09:07 UTC Incident End Time: 2026-03-31 09:54 UTC

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Started Mar 29, 2026, 12:27 AM UTC· resolved Mar 29, 2026, 02:19 AM UTC

1. investigating Mar 29, 2026, 12:27 AM UTC

   We are currently observing delivery issues for Toll Free Numbers towards US & CA. Incident Start Time: 2026-03-28 23:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. monitoring Mar 29, 2026, 01:46 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Mar 29, 2026, 02:19 AM UTC

   This incident has been resolved. Incident Start Time: 2026-03-28 23:59 UTC Incident End Time: 2026-03-29 01:52 UTC

4. resolved Mar 29, 2026, 02:19 AM UTC

   This incident has been resolved. Incident Start Time: 2026-03-28 23:59 UTC Incident End Time: 2026-03-29 01:52 UTC

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Started Mar 29, 2026, 12:22 AM UTC· resolved Mar 29, 2026, 02:19 AM UTC

1. investigating Mar 29, 2026, 12:22 AM UTC

   We are currently observing delivery issues in United States - T-Mobile Incident Start Time: 2026-03-28 23:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. monitoring Mar 29, 2026, 01:46 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 29, 2026, 02:19 AM UTC

   This incident has been resolved. Incident Start Time: 2026-03-28 23:59 UTC Incident End Time: 2026-03-29 01:52 UTC

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Started Mar 24, 2026, 05:01 PM UTC· resolved Apr 08, 2026, 04:37 AM UTC

1. investigating Mar 24, 2026, 05:01 PM UTC

   Dear Client, We are currently investigating an issue affecting message delivery for US Test Short Code 10907. If you are experiencing impact, please be assured that our team is actively working to resolve the issue and restore normal service as quickly as possible. Incident Start Time: 2026-03-23 23:29 UTC Impact: Failed MT and MO messages associated with Short Code 10907 We will provide updates as additional information becomes available. If you have any questions, please contact our support team at [email protected] Sincerely, Sinch Support Team

2. investigating Mar 24, 2026, 09:58 PM UTC

   We are continuing to investigate this issue.

3. investigating Mar 25, 2026, 12:33 AM UTC

   We are continuing to investigate this issue.

4. investigating Mar 25, 2026, 05:11 AM UTC

   We are continuing to investigate this issue.

5. investigating Mar 25, 2026, 02:10 PM UTC

   We are continuing to investigate this issue.

6. investigating Mar 26, 2026, 05:35 PM UTC

   We are continuing to investigate this issue.

7. investigating Mar 27, 2026, 06:27 PM UTC

   We are continuing to investigate this issue.

8. investigating Mar 28, 2026, 07:02 PM UTC

   We are continuing to investigate this issue.

9. investigating Mar 29, 2026, 08:19 PM UTC

   We are continuing to investigate this issue.

10. investigating Mar 31, 2026, 05:38 AM UTC

    We are continuing to investigate this issue.

11. investigating Apr 01, 2026, 06:46 AM UTC

    We are continuing to investigate this issue.

12. investigating Apr 02, 2026, 07:13 AM UTC

    We are continuing to investigate this issue.

13. investigating Apr 03, 2026, 02:33 PM UTC

    We are continuing to investigate this issue.

14. investigating Apr 05, 2026, 09:20 AM UTC

    We are continuing to investigate this issue.

15. investigating Apr 06, 2026, 10:02 AM UTC

    We are continuing to investigate this issue.

16. resolved Apr 08, 2026, 04:37 AM UTC

    This incident has been resolved. Any future use of the test shortcode requires Compliance approval and completion of the updated agreement and terms.

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Started Mar 24, 2026, 04:51 PM UTC· resolved Mar 24, 2026, 06:49 PM UTC

1. investigating Mar 24, 2026, 04:51 PM UTC

   Dear client, We are currently experiencing a service disruption impacting parts of the Sinch Engage platform in the EMEA region, specifically affecting integrations with Salesforce, HubSpot, and Zoho CRM. Impact: Some customers may experience issues sending SMS via these integrations Our teams are actively investigating and working to restore full service as quickly as possible. Incident Start Time: 2026-03-24 13:01 UTC Our teams are actively investigating and working to restore full service as quickly as possible. We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Mar 24, 2026, 06:07 PM UTC

   We are continuing to investigate this issue.

3. resolved Mar 24, 2026, 06:49 PM UTC

   This incident has been resolved. Incident Start Time: 2026-03-24 13:01 UTC Incident End Time: 2026-03-24 19:40 UTC

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Started Mar 24, 2026, 06:42 AM UTC· resolved Mar 24, 2026, 09:35 AM UTC

1. investigating Mar 24, 2026, 06:42 AM UTC

   We are currently observing delivery issues in Canada - Sasktel Incident Start Time: 2026-03-24 06:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. monitoring Mar 24, 2026, 08:10 AM UTC

   We can observe that performance is restored. Incident Restoration Time: 2026-03-24 07:43 UTC We will continue to monitor for any further disturbances.

3. resolved Mar 24, 2026, 09:35 AM UTC

   This incident has been resolved. Incident Start Time: 2026-03-24 06:13 UTC Incident End Time: 2026-03-24 07:43 UTC

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Started Mar 19, 2026, 07:03 AM UTC· resolved Mar 19, 2026, 08:34 AM UTC

1. investigating Mar 19, 2026, 07:03 AM UTC

   We are currently observing delivery issues in France - Bouygues Telecom. Incident Start Time: 2026-03-19 05:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. resolved Mar 19, 2026, 08:34 AM UTC

   This incident has been resolved. Incident Start Time: 2026-03-19 05:00 UTC Incident End Time: 2026-03-19 07:13 UTC

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Started Mar 18, 2026, 09:52 PM UTC· resolved Mar 19, 2026, 01:27 PM UTC

1. investigating Mar 18, 2026, 09:52 PM UTC

   Dear Client, We are currently experiencing a performance degradation on our US7 site. To minimize impact, clients are advised to temporarily connect to the designated redundant site US1 for the duration of this issue. Affected Site: US7 Recommended Redundant Site: US1 Alternative Endpoints: us1.smpp.api.sinch.com us1.httpsms.api.sinch.com us1.httplookup.api.sinch.com Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please contact [email protected].

2. monitoring Mar 19, 2026, 02:46 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Mar 19, 2026, 05:07 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 19, 2026, 01:27 PM UTC

   This incident has been resolved. Incident Start Time: 2026-03-18 16:30 UTC Incident End Time: 2026-03-19 12:40 UTC

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Started Mar 17, 2026, 08:35 AM UTC· resolved Mar 17, 2026, 09:44 AM UTC

1. investigating Mar 17, 2026, 08:35 AM UTC

   We are currently observing delivery issues in USA - Minor Networks. Incident Start Time: 2026-03-17 08:17 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. resolved Mar 17, 2026, 09:44 AM UTC

   This incident has been resolved. Incident Start Time: 2026-03-17 08:17 UTC Incident End Time: 2026-03-17 09:06 UTC

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Started Mar 15, 2026, 12:25 PM UTC· resolved Mar 15, 2026, 02:54 PM UTC

No vendor updates were posted for this incident.

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Started Mar 13, 2026, 12:30 PM UTC· resolved Mar 13, 2026, 02:08 PM UTC

No vendor updates were posted for this incident.

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Started Mar 12, 2026, 04:32 PM UTC· resolved Mar 12, 2026, 04:32 PM UTC

No vendor updates were posted for this incident.

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Started Mar 12, 2026, 12:17 PM UTC· resolved Mar 12, 2026, 04:41 PM UTC

No vendor updates were posted for this incident.

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Started Mar 07, 2026, 07:14 PM UTC· resolved Mar 16, 2026, 09:51 PM UTC

1. investigating Mar 07, 2026, 07:14 PM UTC

   Ticket Number :: MNOC-63424 Services:: DI MMS 365 - SMSx Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Incident Start Date & Time (GMT) : 07th Mar 2026, 18:56 hrs If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

2. investigating Mar 07, 2026, 08:09 PM UTC

   Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.

3. investigating Mar 07, 2026, 08:20 PM UTC

   We are continuing to investigate this issue.

4. investigating Mar 07, 2026, 10:32 PM UTC

   We are still continuing to investigate this issue. We will provide update as more information becomes available.

5. monitoring Mar 08, 2026, 01:07 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Mar 16, 2026, 09:51 PM UTC

   Dear All, This incident has been resolved. We have monitored the results and we confirm that the messages are getting processed without any delay. Incident Start Date & Time (GMT) : 07th Mar 2026, 18:56 hrs Incident End Date & Time (GMT) : 11th Mar 2026, 1:06 hrs We appreciate your patience and understanding. If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Read the full incident report →