Sinch incident

Service Disruption Notice – US Test Short Code 10907

Minor Resolved View vendor source →

Sinch experienced a minor incident on March 24, 2026 affecting SMS - US - ShortCode, lasting 14d 11h. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 05:01 PM UTC
Resolved
Apr 08, 2026, 04:37 AM UTC
Duration
14d 11h
Detected by Pingoru
Mar 24, 2026, 05:01 PM UTC

Affected components

SMS - US - ShortCode

Update timeline

  1. investigating Mar 24, 2026, 05:01 PM UTC

    Dear Client, We are currently investigating an issue affecting message delivery for US Test Short Code 10907. If you are experiencing impact, please be assured that our team is actively working to resolve the issue and restore normal service as quickly as possible. Incident Start Time: 2026-03-23 23:29 UTC Impact: Failed MT and MO messages associated with Short Code 10907 We will provide updates as additional information becomes available. If you have any questions, please contact our support team at [email protected] Sincerely, Sinch Support Team

  2. investigating Mar 24, 2026, 09:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 25, 2026, 12:33 AM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 25, 2026, 05:11 AM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 25, 2026, 02:10 PM UTC

    We are continuing to investigate this issue.

  6. investigating Mar 26, 2026, 05:35 PM UTC

    We are continuing to investigate this issue.

  7. investigating Mar 27, 2026, 06:27 PM UTC

    We are continuing to investigate this issue.

  8. investigating Mar 28, 2026, 07:02 PM UTC

    We are continuing to investigate this issue.

  9. investigating Mar 29, 2026, 08:19 PM UTC

    We are continuing to investigate this issue.

  10. investigating Mar 31, 2026, 05:38 AM UTC

    We are continuing to investigate this issue.

  11. investigating Apr 01, 2026, 06:46 AM UTC

    We are continuing to investigate this issue.

  12. investigating Apr 02, 2026, 07:13 AM UTC

    We are continuing to investigate this issue.

  13. investigating Apr 03, 2026, 02:33 PM UTC

    We are continuing to investigate this issue.

  14. investigating Apr 05, 2026, 09:20 AM UTC

    We are continuing to investigate this issue.

  15. investigating Apr 06, 2026, 10:02 AM UTC

    We are continuing to investigate this issue.

  16. resolved Apr 08, 2026, 04:37 AM UTC

    This incident has been resolved. Any future use of the test shortcode requires Compliance approval and completion of the updated agreement and terms.