Sinch incident
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63424
Sinch experienced a minor incident on March 7, 2026 affecting SMS 365 Operator RoW and SMS 365 Operator US, lasting 9d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 07, 2026, 07:14 PM UTC
Ticket Number :: MNOC-63424 Services:: DI MMS 365 - SMSx Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Incident Start Date & Time (GMT) : 07th Mar 2026, 18:56 hrs If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
- investigating Mar 07, 2026, 08:09 PM UTC
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
- investigating Mar 07, 2026, 08:20 PM UTC
We are continuing to investigate this issue.
- investigating Mar 07, 2026, 10:32 PM UTC
We are still continuing to investigate this issue. We will provide update as more information becomes available.
- monitoring Mar 08, 2026, 01:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 09:51 PM UTC
Dear All, This incident has been resolved. We have monitored the results and we confirm that the messages are getting processed without any delay. Incident Start Date & Time (GMT) : 07th Mar 2026, 18:56 hrs Incident End Date & Time (GMT) : 11th Mar 2026, 1:06 hrs We appreciate your patience and understanding. If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.