Sinch incident

DI SMS 365 (iSMS) | Operator Services | Delay in delivery | MNOC-63780

Sinch experienced a notice incident on April 7, 2026 affecting International SMS 365, lasting 23m. The incident has been resolved; the full update timeline is below.

Started: Apr 07, 2026, 02:25 AM UTC
Resolved: Apr 07, 2026, 02:49 AM UTC
Duration: 23m
Detected by Pingoru: Apr 07, 2026, 02:25 AM UTC

Affected components

International SMS 365

Update timeline

investigating Apr 07, 2026, 02:25 AM UTC

Ticket Number :: MNOC-63780 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : Tue 07th April 01:50 GMT 2026 If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
resolved Apr 07, 2026, 02:49 AM UTC

This issue has been resolved. We will monitor further.