Shop Boss Outage History

We are currently experiencing a product performance interruption with Mitchell 1 ProDemand and Estimator that is affecting some of our customers. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’re very sorry for the inconvenience. We’ll provide an update on this issue no later than tomorrow, June 16th at 4pm EDT. In the meantime, we encourage you to visit our status page here. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

We are currently experiencing a performance interruption with Mitchell 1 Parts and Labor guides that is affecting the ability for our Shop boss customers to access them. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’ll provide an update on this issue no later than tomorrow, May 27th, at 12:00pm EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates on this issue: https://status.shopbosspro.com If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

We are currently experiencing a product performance interruption that has impacted the ability to print repair orders. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. We’ll provide an update on this issue no later than tomorrow, May 27th, at 9am EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates on this issue: https://status.shopbosspro.com/ If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

Our primary payments integration, 360 Payments, is currently experiencing a service disruption impacting surcharging terminals. As a temporary workaround, you should be able to process card-not-present transactions while they work to restore full service. Our collective teams are working diligently to resolve the issue. Please follow our status page here for real-time updates. Thank you.

Our primary payments partner, 360 Payments, is experiencing a service disruption affecting some user accounts using surcharging capabilities. At this time, both card present and card not present (including Text-to-Pay) transactions are unable to be processed for affected accounts. We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859. For updates, please follow our status page here.

Our primary payments partner, 360 Payments, is continuing to experience a service disruption affecting some user accounts using surcharging capabilities. At this time, only card present transactions are affected. Affected accounts should use card not present methods of taking payments (such as the 360 Payments gateway or Text-to-Pay) until this issue is resolved. We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859. For updates, please follow our status page here.

Our email distribution group, [email protected] is currently experiencing disruption. Please use in-app live chat or the phone system (858) 299-3859 to reach support as we investigate the issue. Thank you!

Our integration partner, PartsTech, is experiencing a product performance issue, affecting some of our users. We are working with PartsTech to help resolve it. We’ll provide an update on this issue no later than today, February 10, at 8:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

We are currently investigating an issue impacting the Live Text feature when replying to text messages. Some users may experience freezing while typing, requiring multiple clicks to continue entering text. We’re very sorry for the inconvenience and we’ll notify you as soon as the issue has been resolved. We’ll provide an update on this issue no later than tomorrow, January 30th, at 10am EST. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859. For updates, please follow our status page here.

Our integration partner, Epicor is experiencing a product performance issue, affecting some of our users. We are working with Epicor to help resolve it. We’ll provide an update on this issue no later than tomorrow, October 1st at 11 am ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.