Shop Boss incident

Important Update from ShopBoss Impacting PartsTech

Resolved after 1 hour 17 minutes, affecting API Services, on February 10, 2026.

resolved Feb 10, 2026, 10:17 PM UTC

The integration interruption with PartsTech has now been resolved, and the program is functioning normally for all users. Thank you for your patience. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

Started
Feb 10, 2026, 09:00 PM UTC
Resolved
Feb 10, 2026, 10:17 PM UTC
Duration
1h 17m
Detected by Pingoru
Feb 10, 2026, 09:00 PM UTC

Affected components

API Services

Update timeline

  1. investigating Feb 10, 2026, 09:00 PM UTC

    Our integration partner, PartsTech, is experiencing a product performance issue, affecting some of our users. We are working with PartsTech to help resolve it. We’ll provide an update on this issue no later than today, February 10, at 8:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

  2. resolved Feb 10, 2026, 10:17 PM UTC

    The integration interruption with PartsTech has now been resolved, and the program is functioning normally for all users. Thank you for your patience. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

Your product runs on more than Shop Boss

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →