Shop Boss incident

Important Update from ShopBoss Impacting PartsTech

Shop Boss experienced a minor incident on February 10, 2026 affecting API Services, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started: Feb 10, 2026, 09:00 PM UTC
Resolved: Feb 10, 2026, 10:17 PM UTC
Duration: 1h 17m
Detected by Pingoru: Feb 10, 2026, 09:00 PM UTC

Affected components

API Services

Update timeline

investigating Feb 10, 2026, 09:00 PM UTC

Our integration partner, PartsTech, is experiencing a product performance issue, affecting some of our users. We are working with PartsTech to help resolve it. We’ll provide an update on this issue no later than today, February 10, at 8:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.
resolved Feb 10, 2026, 10:17 PM UTC

The integration interruption with PartsTech has now been resolved, and the program is functioning normally for all users. Thank you for your patience. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.