Shop Boss incident

Shop Boss Support Email Disruption

Minor Resolved View vendor source →
Started
Apr 14, 2026, 06:14 PM UTC
Resolved
Apr 15, 2026, 04:19 PM UTC
Duration
22h 5m
Detected by Pingoru
Apr 14, 2026, 06:14 PM UTC

Affected components

E-Mail Support

Update timeline

  1. investigating Apr 14, 2026, 06:14 PM UTC

    Our email distribution group, [email protected] is currently experiencing disruption. Please use in-app live chat or the phone system (858) 299-3859 to reach support as we investigate the issue. Thank you!

  2. identified Apr 14, 2026, 10:48 PM UTC

    We’ve identified the issue regarding our support email outage. We will work to resolve overnight and have a solution ready for business hours on Tues (4.15). Phone and chat support go off-business hours starting at 5pm EST, so please use [email protected] for emergencies. Thank you for your patience.

  3. resolved Apr 15, 2026, 04:19 PM UTC

    The support email disruption has been resolved. Please ONLY use [email protected] moving forward. If you sent an email AFTER 2:00pm EST yesterday (4.14), please re-send to ensure we didn’t miss your message. Thank you for your patience!

Looking to track Shop Boss downtime and outages?

Pingoru polls Shop Boss's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Shop Boss reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Shop Boss alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Shop Boss for free

5 free monitors · No credit card required