Resolved after 22 hours 5 minutes, affecting E-Mail Support, on April 14, 2026.
The support email disruption has been resolved. Please ONLY use [email protected] moving forward. If you sent an email AFTER 2:00pm EST yesterday (4.14), please re-send to ensure we didn’t miss your message. Thank you for your patience!
Affected components
Update timeline
- investigating Apr 14, 2026, 06:14 PM UTC
Our email distribution group, [email protected] is currently experiencing disruption. Please use in-app live chat or the phone system (858) 299-3859 to reach support as we investigate the issue. Thank you!
- identified Apr 14, 2026, 10:48 PM UTC
We’ve identified the issue regarding our support email outage. We will work to resolve overnight and have a solution ready for business hours on Tues (4.15). Phone and chat support go off-business hours starting at 5pm EST, so please use [email protected] for emergencies. Thank you for your patience.
- resolved Apr 15, 2026, 04:19 PM UTC
The support email disruption has been resolved. Please ONLY use [email protected] moving forward. If you sent an email AFTER 2:00pm EST yesterday (4.14), please re-send to ensure we didn’t miss your message. Thank you for your patience!
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