Is Shop Boss down?

We are currently experiencing an interruption with the Mitchell1 integration. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. We’ll provide an update on this issue no later than tomorrow at 9amET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859. For updates, please follow here.

The integration interruption with Mitchell 1 ProDemand has now been resolved, and the program is functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858) 299-3859.

We are currently investigating an issue affecting some customers’ ability to process card-present transactions through integrated payment terminals. We have also received reports that some text-to-pay transactions may be impacted. Our team is actively investigating the issue and working with 360 Payments to determine the cause. We apologize for the inconvenience and will provide an update as soon as more information is available. For customers experiencing this issue, transactions can still be processed by keying payments directly into Shop Boss. If you need assistance processing payments outside of Shop Boss, please contact 360 Payments for additional support while our investigation continues. We’ll provide an update on this issue no later than tomorrow, June 18th at 9 am ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling 858-299-3859. For updates, please follow our status page here.

Resolved

We are currently experiencing a product performance interruption with Mitchell 1 ProDemand and Estimator that is affecting some of our customers. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’re very sorry for the inconvenience. We’ll provide an update on this issue no later than tomorrow, June 16th at 4pm EDT. In the meantime, we encourage you to visit our status page here. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

The integration interruption with Mitchell 1 ProDemand and Estimator has now been resolved, and the program is functioning normally for all users. We will continue to monitor to ensure stability. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859

We are currently experiencing a performance interruption with Mitchell 1 Parts and Labor guides that is affecting the ability for our Shop boss customers to access them. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’ll provide an update on this issue no later than tomorrow, May 27th, at 12:00pm EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates on this issue: https://status.shopbosspro.com If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

The performance interruption with Mitchell 1 Parts and Labor guides has now been resolved, and the integration is now functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

We are currently experiencing a product performance interruption that has impacted the ability to print repair orders. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. We’ll provide an update on this issue no later than tomorrow, May 27th, at 9am EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates on this issue: https://status.shopbosspro.com/ If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

The product performance interruption impacting the ability to print repair orders has now been resolved, and the system is functioning normally for all users. Our team will continue monitoring the system closely to ensure everything remains stable. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.