Is Shop Boss down?

We are currently experiencing a performance interruption with Mitchell 1 Parts and Labor guides that is affecting the ability for our Shop boss customers to access them. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’ll provide an update on this issue no later than tomorrow, May 27th, at 12:00pm EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates on this issue: https://status.shopbosspro.com If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

The performance interruption with Mitchell 1 Parts and Labor guides has now been resolved, and the integration is now functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

We are currently experiencing a product performance interruption that has impacted the ability to print repair orders. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. We’ll provide an update on this issue no later than tomorrow, May 27th, at 9am EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates on this issue: https://status.shopbosspro.com/ If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

The product performance interruption impacting the ability to print repair orders has now been resolved, and the system is functioning normally for all users. Our team will continue monitoring the system closely to ensure everything remains stable. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

Our primary payments integration, 360 Payments, is currently experiencing a service disruption impacting surcharging terminals. As a temporary workaround, you should be able to process card-not-present transactions while they work to restore full service. Our collective teams are working diligently to resolve the issue. Please follow our status page here for real-time updates. Thank you.

Our primary payments partner, 360 Payments, is experiencing a service disruption affecting some user accounts using surcharging capabilities. At this time, both card present and card not present (including Text-to-Pay) transactions are unable to be processed for affected accounts. We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859. For updates, please follow our status page here.

Our primary payments partner, 360 Payments, is continuing to experience a service disruption affecting some user accounts using surcharging capabilities. At this time, only card present transactions are affected. Affected accounts should use card not present methods of taking payments (such as the 360 Payments gateway or Text-to-Pay) until this issue is resolved. We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859. For updates, please follow our status page here.

The service disruption with our primary payments partner, 360 Payments, affecting some accounts using surcharging capabilities has been resolved. Both card present and not card present transactions are now functioning normally, and all payment methods are operating as expected. 360 Payments is communicating directly with affected accounts. Thank you for your patience while this issue was being addressed.

Our email distribution group, [email protected] is currently experiencing disruption. Please use in-app live chat or the phone system (858) 299-3859 to reach support as we investigate the issue. Thank you!

We’ve identified the issue regarding our support email outage. We will work to resolve overnight and have a solution ready for business hours on Tues (4.15). Phone and chat support go off-business hours starting at 5pm EST, so please use [email protected] for emergencies. Thank you for your patience.

The support email disruption has been resolved. Please ONLY use [email protected] moving forward. If you sent an email AFTER 2:00pm EST yesterday (4.14), please re-send to ensure we didn’t miss your message. Thank you for your patience!