Shop Boss incident
Important Update from ShopBoss - Mitchell Pro Demand and Estimator
Resolved after 1 hour 4 minutes, affecting Catalog Services, on June 15, 2026.
The integration interruption with Mitchell 1 ProDemand and Estimator has now been resolved, and the program is functioning normally for all users. We will continue to monitor to ensure stability. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859
Affected components
Update timeline
- investigating Jun 15, 2026, 08:03 PM UTC
We are currently experiencing a product performance interruption with Mitchell 1 ProDemand and Estimator that is affecting some of our customers. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’re very sorry for the inconvenience. We’ll provide an update on this issue no later than tomorrow, June 16th at 4pm EDT. In the meantime, we encourage you to visit our status page here. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.
- resolved Jun 15, 2026, 09:07 PM UTC
The integration interruption with Mitchell 1 ProDemand and Estimator has now been resolved, and the program is functioning normally for all users. We will continue to monitor to ensure stability. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859
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