Shop Boss incident

Important Update from ShopBoss - Mitchell Pro Demand and Estimator

Shop Boss experienced a minor incident on June 15, 2026 affecting Catalog Services, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started: Jun 15, 2026, 08:03 PM UTC
Resolved: Jun 15, 2026, 09:07 PM UTC
Duration: 1h 4m
Detected by Pingoru: Jun 15, 2026, 08:03 PM UTC

Affected components

Catalog Services

Update timeline

investigating Jun 15, 2026, 08:03 PM UTC

We are currently experiencing a product performance interruption with Mitchell 1 ProDemand and Estimator that is affecting some of our customers. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’re very sorry for the inconvenience. We’ll provide an update on this issue no later than tomorrow, June 16th at 4pm EDT. In the meantime, we encourage you to visit our status page here. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.
resolved Jun 15, 2026, 09:07 PM UTC

The integration interruption with Mitchell 1 ProDemand and Estimator has now been resolved, and the program is functioning normally for all users. We will continue to monitor to ensure stability. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859