Shop Boss incident
Important Update from ShopBoss - Investigating Issue Impacting Live Text Feature
Shop Boss experienced a minor incident on January 29, 2026 affecting SMS Client, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 03:04 PM UTC
We are currently investigating an issue impacting the Live Text feature when replying to text messages. Some users may experience freezing while typing, requiring multiple clicks to continue entering text. We’re very sorry for the inconvenience and we’ll notify you as soon as the issue has been resolved. We’ll provide an update on this issue no later than tomorrow, January 30th, at 10am EST. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859. For updates, please follow our status page here.
- resolved Jan 29, 2026, 05:25 PM UTC
The issue with our Live Text feature has been resolved and is now functioning normally for all users. If you have any questions or are still experiencing issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.