Shop Boss incident

Important Update from ShopBoss - Mitchell 1 Parts and Labor Guides

Shop Boss experienced a minor incident on May 26, 2026 affecting API Services, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started: May 26, 2026, 04:06 PM UTC
Resolved: May 26, 2026, 05:40 PM UTC
Duration: 1h 34m
Detected by Pingoru: May 26, 2026, 04:06 PM UTC

Affected components

API Services

Update timeline

investigating May 26, 2026, 04:06 PM UTC

We are currently experiencing a performance interruption with Mitchell 1 Parts and Labor guides that is affecting the ability for our Shop boss customers to access them. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’ll provide an update on this issue no later than tomorrow, May 27th, at 12:00pm EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates on this issue: https://status.shopbosspro.com If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.
resolved May 26, 2026, 05:40 PM UTC

The performance interruption with Mitchell 1 Parts and Labor guides has now been resolved, and the integration is now functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.