Shop Boss incident
Important Update from ShopBoss - Mitchell 1 Parts and Labor Guides
Resolved after 1 hour 34 minutes, affecting API Services, on May 26, 2026.
The performance interruption with Mitchell 1 Parts and Labor guides has now been resolved, and the integration is now functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.
Affected components
Update timeline
- investigating May 26, 2026, 04:06 PM UTC
We are currently experiencing a performance interruption with Mitchell 1 Parts and Labor guides that is affecting the ability for our Shop boss customers to access them. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’ll provide an update on this issue no later than tomorrow, May 27th, at 12:00pm EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates on this issue: https://status.shopbosspro.com If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.
- resolved May 26, 2026, 05:40 PM UTC
The performance interruption with Mitchell 1 Parts and Labor guides has now been resolved, and the integration is now functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.
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