Shop Boss experienced a minor incident on April 30, 2026 affecting Payments, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2026, 01:33 PM UTC
Our primary payments integration, 360 Payments, is currently experiencing a service disruption impacting surcharging terminals. As a temporary workaround, you should be able to process card-not-present transactions while they work to restore full service. Our collective teams are working diligently to resolve the issue. Please follow our status page here for real-time updates. Thank you.
- investigating Apr 30, 2026, 02:46 PM UTC
Our primary payments partner, 360 Payments, is experiencing a service disruption affecting some user accounts using surcharging capabilities. At this time, both card present and card not present (including Text-to-Pay) transactions are unable to be processed for affected accounts. We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859. For updates, please follow our status page here.
- investigating Apr 30, 2026, 03:58 PM UTC
Our primary payments partner, 360 Payments, is continuing to experience a service disruption affecting some user accounts using surcharging capabilities. At this time, only card present transactions are affected. Affected accounts should use card not present methods of taking payments (such as the 360 Payments gateway or Text-to-Pay) until this issue is resolved. We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859. For updates, please follow our status page here.
- resolved May 01, 2026, 03:37 PM UTC
The service disruption with our primary payments partner, 360 Payments, affecting some accounts using surcharging capabilities has been resolved. Both card present and not card present transactions are now functioning normally, and all payment methods are operating as expected. 360 Payments is communicating directly with affected accounts. Thank you for your patience while this issue was being addressed.