Shop Boss incident

Important Update from ShopBoss Mitchell1 ProDemand

Resolved after 42 minutes, affecting Catalog Services, on September 17, 2026.

resolved Sep 17, 2026, 01:36 PM UTC

The integration interruption with Mitchell 1 ProDemand has now been resolved, and the program is functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

Started
Sep 17, 2026, 12:54 PM UTC
Resolved
Sep 17, 2026, 01:36 PM UTC
Duration
42m
Detected by Pingoru
Sep 17, 2026, 12:54 PM UTC

Affected components

Catalog Services

Update timeline

  1. investigating Sep 17, 2026, 12:54 PM UTC

    Our integration partner, ProDemand, is currently experiencing an issue that may prevent some users from logging in to ProDemand. We apologize for the inconvenience and are working with our partner as they work to resolve the issue as soon as possible. If you have any questions or need support, please reach out to our support team at [email protected] or by calling (858) 299-3859.

  2. resolved Sep 17, 2026, 01:36 PM UTC

    The integration interruption with Mitchell 1 ProDemand has now been resolved, and the program is functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

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