Shop Boss Outage History

Started Oct 05, 2026, 02:06 PM UTC· resolved Oct 05, 2026, 03:32 PM UTC

1. investigating Oct 05, 2026, 02:06 PM UTC

   Our partner, PartsTech is experiencing a product performance interruption, affecting our integration for some users. We are working with PartsTech to help resolve it. We’re sorry for the inconvenience and we’ll notify you as soon as it’s resolved. We’ll provide an update on this issue no later than October 6th 10amET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859.

2. resolved Oct 05, 2026, 03:32 PM UTC

   The integration interruption with PartsTech has now been resolved, and the program is functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859.

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Started Sep 25, 2026, 01:49 PM UTC· resolved Sep 25, 2026, 04:19 PM UTC

1. investigating Sep 25, 2026, 01:49 PM UTC

   Our integration partner, CARFAX, is experiencing a product performance issue, affecting some of our users. We are working with CARFAX to help investigate reports. We’ll provide an update on this issue no later than tomorrow, September 26th at 10am ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859. For updates, please follow our status page: status.shopbosspro.com

2. resolved Sep 25, 2026, 04:19 PM UTC

   The integration interruption with CARFAX has now been resolved, and the program is functioning normally for all users. Thanks for your patience this morning while we partnered with CARFAX to investigate reports.

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Started Sep 17, 2026, 12:54 PM UTC· resolved Sep 17, 2026, 01:36 PM UTC

1. investigating Sep 17, 2026, 12:54 PM UTC

   Our integration partner, ProDemand, is currently experiencing an issue that may prevent some users from logging in to ProDemand. We apologize for the inconvenience and are working with our partner as they work to resolve the issue as soon as possible. If you have any questions or need support, please reach out to our support team at [email protected] or by calling (858) 299-3859.

2. resolved Sep 17, 2026, 01:36 PM UTC

   The integration interruption with Mitchell 1 ProDemand has now been resolved, and the program is functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

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Started Jul 31, 2026, 01:18 PM UTC· resolved Jul 31, 2026, 04:19 PM UTC

1. investigating Jul 31, 2026, 01:18 PM UTC

   We are currently experiencing an interruption with the Mitchell1 integration. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. We’ll provide an update on this issue no later than tomorrow at 9amET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859. For updates, please follow here.

2. resolved Jul 31, 2026, 04:19 PM UTC

   The integration interruption with Mitchell 1 ProDemand has now been resolved, and the program is functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858) 299-3859.

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Started Jun 17, 2026, 01:40 PM UTC· resolved Jun 24, 2026, 06:15 PM UTC

1. investigating Jun 17, 2026, 01:40 PM UTC

   We are currently investigating an issue affecting some customers’ ability to process card-present transactions through integrated payment terminals. We have also received reports that some text-to-pay transactions may be impacted. Our team is actively investigating the issue and working with 360 Payments to determine the cause. We apologize for the inconvenience and will provide an update as soon as more information is available. For customers experiencing this issue, transactions can still be processed by keying payments directly into Shop Boss. If you need assistance processing payments outside of Shop Boss, please contact 360 Payments for additional support while our investigation continues. We’ll provide an update on this issue no later than tomorrow, June 18th at 9 am ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling 858-299-3859. For updates, please follow our status page here.

2. resolved Jun 24, 2026, 06:15 PM UTC

   Resolved

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Started Jun 15, 2026, 08:03 PM UTC· resolved Jun 15, 2026, 09:07 PM UTC

1. investigating Jun 15, 2026, 08:03 PM UTC

   We are currently experiencing a product performance interruption with Mitchell 1 ProDemand and Estimator that is affecting some of our customers. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’re very sorry for the inconvenience. We’ll provide an update on this issue no later than tomorrow, June 16th at 4pm EDT. In the meantime, we encourage you to visit our status page here. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

2. resolved Jun 15, 2026, 09:07 PM UTC

   The integration interruption with Mitchell 1 ProDemand and Estimator has now been resolved, and the program is functioning normally for all users. We will continue to monitor to ensure stability. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859

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Started May 26, 2026, 04:06 PM UTC· resolved May 26, 2026, 05:40 PM UTC

1. investigating May 26, 2026, 04:06 PM UTC

   We are currently experiencing a performance interruption with Mitchell 1 Parts and Labor guides that is affecting the ability for our Shop boss customers to access them. We’re working with Mitchell 1 to understand the issue and will proactively communicate once it’s resolved. We’ll provide an update on this issue no later than tomorrow, May 27th, at 12:00pm EDT. In the meantime, we encourage you to visit our status page to subscribe to the latest updates on this issue: https://status.shopbosspro.com If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

2. resolved May 26, 2026, 05:40 PM UTC

   The performance interruption with Mitchell 1 Parts and Labor guides has now been resolved, and the integration is now functioning normally for all users. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

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Started Apr 30, 2026, 01:33 PM UTC· resolved May 01, 2026, 03:37 PM UTC

1. investigating Apr 30, 2026, 01:33 PM UTC

   Our primary payments integration, 360 Payments, is currently experiencing a service disruption impacting surcharging terminals. As a temporary workaround, you should be able to process card-not-present transactions while they work to restore full service. Our collective teams are working diligently to resolve the issue. Please follow our status page here for real-time updates. Thank you.

2. investigating Apr 30, 2026, 02:46 PM UTC

   Our primary payments partner, 360 Payments, is experiencing a service disruption affecting some user accounts using surcharging capabilities. At this time, both card present and card not present (including Text-to-Pay) transactions are unable to be processed for affected accounts. We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859. For updates, please follow our status page here.

3. investigating Apr 30, 2026, 03:58 PM UTC

   Our primary payments partner, 360 Payments, is continuing to experience a service disruption affecting some user accounts using surcharging capabilities. At this time, only card present transactions are affected. Affected accounts should use card not present methods of taking payments (such as the 360 Payments gateway or Text-to-Pay) until this issue is resolved. We’ll provide an update on this issue no later than today, April 30, at 5:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859. For updates, please follow our status page here.

4. resolved May 01, 2026, 03:37 PM UTC

   The service disruption with our primary payments partner, 360 Payments, affecting some accounts using surcharging capabilities has been resolved. Both card present and not card present transactions are now functioning normally, and all payment methods are operating as expected. 360 Payments is communicating directly with affected accounts. Thank you for your patience while this issue was being addressed.

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Started Apr 14, 2026, 06:14 PM UTC· resolved Apr 15, 2026, 04:19 PM UTC

1. investigating Apr 14, 2026, 06:14 PM UTC

   Our email distribution group, [email protected] is currently experiencing disruption. Please use in-app live chat or the phone system (858) 299-3859 to reach support as we investigate the issue. Thank you!

2. identified Apr 14, 2026, 10:48 PM UTC

   We’ve identified the issue regarding our support email outage. We will work to resolve overnight and have a solution ready for business hours on Tues (4.15). Phone and chat support go off-business hours starting at 5pm EST, so please use [email protected] for emergencies. Thank you for your patience.

3. resolved Apr 15, 2026, 04:19 PM UTC

   The support email disruption has been resolved. Please ONLY use [email protected] moving forward. If you sent an email AFTER 2:00pm EST yesterday (4.14), please re-send to ensure we didn’t miss your message. Thank you for your patience!

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Started Feb 10, 2026, 09:00 PM UTC· resolved Feb 10, 2026, 10:17 PM UTC

1. investigating Feb 10, 2026, 09:00 PM UTC

   Our integration partner, PartsTech, is experiencing a product performance issue, affecting some of our users. We are working with PartsTech to help resolve it. We’ll provide an update on this issue no later than today, February 10, at 8:00 pm ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

2. resolved Feb 10, 2026, 10:17 PM UTC

   The integration interruption with PartsTech has now been resolved, and the program is functioning normally for all users. Thank you for your patience. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

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Started Jan 29, 2026, 03:04 PM UTC· resolved Jan 29, 2026, 05:25 PM UTC

1. investigating Jan 29, 2026, 03:04 PM UTC

   We are currently investigating an issue impacting the Live Text feature when replying to text messages. Some users may experience freezing while typing, requiring multiple clicks to continue entering text. We’re very sorry for the inconvenience and we’ll notify you as soon as the issue has been resolved. We’ll provide an update on this issue no later than tomorrow, January 30th, at 10am EST. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859. For updates, please follow our status page here.

2. resolved Jan 29, 2026, 05:25 PM UTC

   The issue with our Live Text feature has been resolved and is now functioning normally for all users. If you have any questions or are still experiencing issues, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.

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Started Nov 11, 2025, 02:58 PM UTC· resolved Nov 19, 2025, 12:53 PM UTC

1. investigating Nov 11, 2025, 02:58 PM UTC

   We are currently experiencing a product performance interruption affecting some users. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858) 299-3859.

2. monitoring Nov 11, 2025, 06:47 PM UTC

   We’re continuing to work on resolving the product performance issue that is affecting some users. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. If you have any questions, please feel free to reach out to our support team at [email protected] or by calling 858-299-3859.

3. resolved Nov 11, 2025, 09:28 PM UTC

   The product performance interruption that affected some users today has now been resolved and the program is functioning normally. We thank you for your patience while we worked on it! If you continue to have issues, please reach out to our support team at [email protected] or by calling 858-299-3859.

4. investigating Nov 12, 2025, 02:21 PM UTC

   We are currently experiencing a product performance interruption. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. We’ll provide an update no later than 12pm EST today if the issue still persists. If you have any questions, please feel free to reach out to our support team at [email protected] or by calling 858-299-3859.

5. investigating Nov 12, 2025, 04:28 PM UTC

   We are currently experiencing a product performance interruption. We’re very sorry for the inconvenience and we’ll notify you as soon as it’s resolved. We’ll provide an update no later than 12pm EST today if the issue still persists. If you have any questions, please feel free to reach out to our support team at [email protected] or by calling 858-299-3859.

6. investigating Nov 12, 2025, 04:29 PM UTC

   We’re continuing to work on resolving the product performance issue. We’re very sorry for the inconvenience and will continue to provide updates and notify you as soon as it’s resolved. You can expect another update by 1:30pm EST if the issue persists. If you have urgent questions, please reach out to our support team via live chat at shopboss.net, via email at [email protected], or by calling 858-299-3859. Please note that our support team is currently fielding a high volume of phone calls and extended hold times are possible. Your patience and understanding is greatly appreciated. We are committed to resolving this issue as soon as possible.

7. investigating Nov 12, 2025, 06:13 PM UTC

   We are continuing to work on resolving the product performance issue and we are adding additional resources to assist to resolve. We’re very sorry for the inconvenience and will continue to provide updates and notify you as soon as it’s resolved. You can expect another update by 2:30pm EST if the issue persists. If you have urgent questions, please reach out to our support team via live chat at shopboss.net, via email at [email protected]

8. investigating Nov 12, 2025, 06:37 PM UTC

   We acknowledge the inconvenience and frustration you are currently experiencing due to the ongoing product performance issue. Shop Boss is committed to the success of your business and we want you to know that our team has all hands on deck to implement a resolution as quickly as possible and keep you informed of our progress. The success of your business is our #1 priority and we understand how these interruptions disrupt your day-to-day. We encourage you to watch this short message from Cavan, VP of Operations at Shop Boss regarding next steps: Link to: https://youtu.be/kRgVfTKxeB4 If you have urgent questions, please reach out to our support team via live chat at shopboss.net, via email at [email protected] Please note that our support team is currently fielding a high volume of phone calls and you may experience delays.

9. investigating Nov 12, 2025, 07:32 PM UTC

   Our team is actively investigating the best resolution path and will share another update by 3:30 PM EST, or sooner if new information becomes available. If you have urgent questions, please reach out to our support team via live chat at shopboss.net, via email at [email protected] Please note that our support team is currently fielding a high volume of phone calls and you may experience delays.

10. monitoring Nov 12, 2025, 08:25 PM UTC

    Our development team has implemented a fix, and we are actively seeing positive results as services are being restored for many shops. Please note that the Classic version of ShopBoss is temporarily disabled. To continue working, log in to the latest version of ShopBoss. If you need assistant, our support team is here for you via live chat at shopboss.net, by email at [email protected], or by phone at 858-299-3859. Please note that due to high inquiry volume, response times may be longer than usual.

11. investigating Nov 12, 2025, 10:10 PM UTC

    We’re aware that some users are experiencing slow performance and 504 errors. Our team is actively investigating and working to restore normal service levels as quickly as possible. We’ll share another update here by 6:00 PM ET or sooner.

12. investigating Nov 12, 2025, 11:01 PM UTC

    We’re aware that users are experiencing 504 errors and not able to log into the application. Our team is actively investigating and working to restore normal service levels as quickly as possible. We’ll share another update here by 7:00 PM ET or sooner.

13. investigating Nov 12, 2025, 11:42 PM UTC

    We are starting to see recovery in the application but continued slow performance. Our team is actively investigating and working to restore normal service levels as quickly as possible. We’ll share another update here by 8:00 PM ET or sooner.

14. monitoring Nov 13, 2025, 12:41 AM UTC

    Following our last message yesterday, we are writing to confirm that system performance continues to stabilize. At this time, services have been restored, and our team is actively monitoring the platform to ensure full resolution and prevent further issues. Customer impact continues to steadily decrease and our primary focus remains on maintaining system stability for your shop. You can expect another update by 10am EST here. If you have urgent questions, our support team is here for you via live chat at shopboss.net, by email at [email protected], or by phone at 858-299-3859. Please note that due to high inquiry volume, response times may be longer than usual. We appreciate your continued patience and partnership.

15. monitoring Nov 13, 2025, 03:02 PM UTC

    Our team is continuing to work on resolving the slow performance issue. We’re seeing some improvement but are still monitoring closely. The next update will be provided by 1:00 PM ET or sooner.

16. investigating Nov 13, 2025, 06:05 PM UTC

    Our team is continuing to work on resolving the slow performance issue. We’re seeing some improvement but are still monitoring closely. The next update will be provided by 2:00 PM ET or sooner.

17. investigating Nov 13, 2025, 06:57 PM UTC

    Our team is still actively addressing the ongoing system performance issues. We acknowledge that some of you may still be experiencing intermittent access or degraded performance, and getting this resolved for your shop is our sole focus. The engineering and dev team members are working relentlessly to get to the bottom of this issue and will continue to monitor the platform. We will send another update by 3:00 pm EST.

18. investigating Nov 13, 2025, 08:00 PM UTC

    Our team is still actively addressing the ongoing system performance issues. We acknowledge that some of you may still be experiencing intermittent access or degraded performance, and getting this resolved for your shop is our sole focus. The engineering and dev team members are working relentlessly to get to the bottom of this issue and will continue to monitor the platform. We will send another update by 4:00 pm EST.

19. investigating Nov 13, 2025, 08:59 PM UTC

    Our DevOps and engineering teams are working around the clock and have implemented several remediation steps that they are executing to help maintain stability and avoid performance slowdowns. They understand customers are experiencing server errors or latency. They are working tirelessly to ensure these instances are short and infrequent, and their goal is to make them non-existent. We will send another update by 5:00pm ET

20. investigating Nov 13, 2025, 10:04 PM UTC

    Our VP of Operations has produced another short video further explaining the steps we’re taking to resolve the issue and what you can expect next. Click below to hear from Cavan. Link button to video: https://youtu.be/XGunIEom9iw For real-time information, the status page is the best resource available as this is where we continue to provide live system updates. Next update is scheduled for 6pm ET

21. investigating Nov 13, 2025, 11:01 PM UTC

    Our DevOps and engineering teams are working around the clock and have implemented several remediation steps that they are executing to help maintain stability and avoid performance slowdowns. They understand customers are experiencing server errors or latency. They are working tirelessly to ensure these instances are short and infrequent, and their goal is to make them non-existent. We will send another update by 7:00pm ET

22. monitoring Nov 14, 2025, 12:48 AM UTC

    We want to share a brief update as we head into the evening. Our team is still actively working through the ongoing system performance issues and providing a stable platform for tomorrow morning’s opening of business remains our highest priority. We will continue this close monitoring overnight and provide our next formal update tomorrow morning at 8:00 AM EST

23. monitoring Nov 14, 2025, 12:55 PM UTC

    Overnight, our DevOps team deployed several updates to the application and infrastructure, and at this time the system has recovered. While we are excited to provide you with this news, we are not fully resolving the issue at this time as DevOps continues to monitor performance closely. We will continue to keep you informed, with our next update scheduled for 10am EST. As always, for the latest updates please visit our status page: https://status.shopbosspro.com/

24. investigating Nov 14, 2025, 03:03 PM UTC

    We are writing to inform you that we are investigating reports that the previous performance interruption may be reoccurring. Some users may experience degraded performance or intermittent access to the platform. We’ve observed that large Repair Orders (ROs) and high volumes of Work In Progress (WIP) can contribute to slower load times. We encourage you to close out completed Work Orders where possible to help improve performance.

25. investigating Nov 14, 2025, 05:05 PM UTC

    We are fully aware that some of you are still experiencing intermittent issues and receiving 403 errors and we are investigating. Our engineering and DevOps teams continue to actively monitor the platform and are working to fully stabilize the system for all users. We’ve observed that accounts with a large number of open Repair Orders (100 or more) or a high volume of Work In Progress (WIP) may experience slower load times. To help improve performance, we recommend closing out any completed Work Orders whenever possible.

26. monitoring Nov 14, 2025, 06:58 PM UTC

    We are writing to confirm that system performance continues to stabilize and is operating normally. At this time, services have been restored, and our team is actively monitoring the platform to ensure full resolution and prevent further issues. We are seeing intermittent 403 errors but they are at the local level (shop level) and not considered a widespread issue. We will continue investigating these specific cases.

27. monitoring Nov 14, 2025, 08:57 PM UTC

    We are pleased to report that instances of issues at the local shop level have significantly decreased, and the system is currently operating normally. The DevOps team continues to monitor the platform closely to ensure stability is maintained for all users. If you continue to experience any issues, please contact our support team via live chat at shopboss.net or by email at [email protected] for the quickest response time as we catch up on our backlog of phone calls. Thank you again for your continued patience! It is appreciated by every one of us.

28. monitoring Nov 14, 2025, 11:03 PM UTC

    We’re pleased to confirm that all systems are operating as expected but we are continuing to monitor performance.To provide you with more transparency, our VP of Operations, Cavan, recorded another brief video with a recap of the issue timeline, how we managed the incident throughout the week, and what’s next—including how Shop Boss will continue to support you over the weekend with additional coverage. Link to: https://youtu.be/HuzIE_zDanM

29. monitoring Nov 15, 2025, 12:55 PM UTC

    We’re pleased to confirm that all systems are operating as expected but we are continuing to monitor performance. The engineering and operations teams will continue routine monitoring to ensure ongoing stability and performance. Thank you for your patience while we worked through this issue, and our apologies for any delayed response times. Our support team is actively following up on all outstanding cases and working through the remaining backlog.

30. monitoring Nov 17, 2025, 12:42 PM UTC

    The system is stable and operating as expected. Additional work was completed over the weekend to support continued stability. Our teams are actively monitoring performance as shops begin their day. We will provide the next update at 12:00 PM ET.

31. monitoring Nov 18, 2025, 12:43 PM UTC

    We want to provide you with an update on the recent performance issue. The system remains stable and operating as expected, and we have moved into a monitoring period. Our engineering and operations teams completed additional work last night to address an issue affecting a subset of customers. While all testing showed normal performance, we want to take additional time to monitor system behavior to ensure everything continues to run smoothly. Your shop’s health is our priority, and our teams will continue active monitoring. Our next update will be shared no later than tomorrow, Wednesday, November 19th, at 8 am ET.

32. resolved Nov 19, 2025, 12:53 PM UTC

    We are pleased to confirm that the recent performance issue has been resolved, and all systems are now operating as expected. Our engineering and operations teams completed additional work to ensure continued stability, and we have seen consistent, healthy performance throughout the day. We will continue our routine monitoring to ensure your shop experiences the reliability you depend on. As part of our commitment to transparency and trust, our VP of Operations, Cavan, will be sharing a root cause analysis (RCA). This will outline what occurred, how the issue was managed, and the actions we are taking to reinforce system reliability moving forward. You can expect this update tomorrow, Thursday, November 20th. We sincerely appreciate your patience while we worked through this issue and apologize for any delay in response times. Our support team is actively following up on all outstanding cases and working through any remaining backlog.

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