Shop Boss incident
Important Update from ShopBoss - Epicor Catalog Serives
Shop Boss experienced a minor incident on September 30, 2025 affecting Catalog Services, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Catalog Services
Update timeline
- investigating Sep 30, 2025, 03:47 PM UTC
Our integration partner, Epicor is experiencing a product performance issue, affecting some of our users. We are working with Epicor to help resolve it. We’ll provide an update on this issue no later than tomorrow, October 1st at 11 am ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.
- resolved Sep 30, 2025, 04:05 PM UTC
The integration interruption with Epicor Integrated Service Estimator has now been resolved, and the program is functioning normally for all users.