Resolved after 3 hours 20 minutes, affecting Pre-Production and Sherweb Hosted Services and 1 more, on October 27, 2026.
The issue affecting C2 ITSM has been resolved, and all services are now operating normally for impacted customers. Impact Level: Resolved Latest Update: Cloudflare has successfully deployed at patch at 10:52, and we have received multiple confirmation that the stability has returned. Recommendation: No manual changes to your firewall configuration are required, as Cloudflare has deployed a fix to address the issue. If you are still experiencing service-related issues, please contact our support team for further assistance.
Affected components
Update timeline
- investigating Oct 27, 2026, 07:40 AM UTC
We are currently investigating an issue impacting C2. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- investigating Oct 27, 2026, 09:32 AM UTC
This is an update regarding the ongoing disruption to C2 ISTM. Impact Level: Partial Outage You may currently be experiencing issues when connecting to C2 ITSM resolving in this error: "This site is not accessible" Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 10:30 EDT on OCT 27th.
- monitoring Oct 27, 2026, 10:07 AM UTC
This is an update regarding the ongoing disruption to C2 ITSM. Impact Level: Partial Outage We have performed several tests on our infrastructure, including certificate validation, and have been unable to reproduce the issue. Based on the findings from our investigation, the issue appears to be associated with a third-party Cloudflare service incident affecting the firewall inspection layer. Additional information is available on the Cloudflare Status Page. As the issue is related to the firewall inspection layer, resolution may require changes to the third-party firewall configuration. Recommendation: We recommend contacting your firewall provider or network administrator to review the firewall configuration and determine whether any adjustments are required. Next Update: Our team will continue to monitor and investigate the situation. Additional updates will be provided as relevant information becomes available.
- resolved Oct 27, 2026, 11:00 AM UTC
The issue affecting C2 ITSM has been resolved, and all services are now operating normally for impacted customers. Impact Level: Resolved Latest Update: Cloudflare has successfully deployed at patch at 10:52, and we have received multiple confirmation that the stability has returned. Recommendation: No manual changes to your firewall configuration are required, as Cloudflare has deployed a fix to address the issue. If you are still experiencing service-related issues, please contact our support team for further assistance.
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