Ongoing since 11:10 AM UTC, affecting Sherweb Hosted Services and Production and 1 more.
This is an update regarding the ongoing disruption to C2 ITSM. Impact Level: Recovering The delays affecting our email services have subsided, and email processing is now operating as expected. Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT Oct 30th .
Affected components
Update timeline
- investigating Oct 30, 2026, 11:10 AM UTC
Impact Level: Performance Degraded We are currently investigating delays affecting our C2 ITSM email services, which may cause email communications to be sent or received later than expected. Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next Update: We will continue to monitor the status of service incident and will provide our next update by 12:00 EDT on OCT 30th.
- monitoring Oct 30, 2026, 12:00 PM UTC
This is an update regarding the ongoing disruption to C2 ITSM. Impact Level: Recovering The delays affecting our email services have subsided, and email processing is now operating as expected. Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT Oct 30th .
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