Service Incident Update - resolved

Update timeline

1. investigating Oct 23, 2026, 03:39 PM UTC

   We are currently investigating an issue affecting license upgrades in Cumulus Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

2. identified Oct 23, 2026, 04:02 PM UTC

   This is an update regarding the ongoing disruption affecting License upgrades in Cumulus Impact Level: Partial Outage You may currently be experiencing issue when upgrading licenses in Cumulus Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Workaround: While we work to fully resolve this issue, you can temporarily bypass the problem by creating a support ticket at [email protected]. We will be able to manually proceed the upgrade Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:45 EDT Oct 23rd

3. resolved Oct 23, 2026, 04:23 PM UTC

   The issue affecting License upgrades in Cumulus has been resolved, and all services are now operating normally. Before proceeding with a license upgrade, please perform a full browser refresh (Ctrl + F5) to ensure the latest script changes are loaded. Impact Level: Resolved Latest Update: Our team successfully applied a patch at 16:15, and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.