Update: Resolved - technical support platform is up and running

Update timeline

1. investigating Nov 02, 2026, 04:11 PM UTC

   We are currently investigating an issue impacting our Technical Support . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

2. investigating Nov 02, 2026, 04:17 PM UTC

   This is an update regarding the ongoing disruption to our Technical Support platform Impact Level: Partial Outage You may currently be experiencing a delayed in receiving emails from support Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Workaround: If you experience any issues, please do not hesitate to submit a support request for further assistance. Next Update: We will continue to monitor the fix implemented and will provide our next update by 18:00 EST.

3. resolved Nov 02, 2026, 05:27 PM UTC

   The issue affecting our Technical support Platform has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully resolved the issue at 17:00 EST and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.