Resolved after 44 minutes, affecting C2 ITSM and Sherweb Hosted Services and 1 more, on October 28, 2026.
The issue affecting P02/P07 has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully fixed at 6:07 EST, and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.
Affected components
Update timeline
- investigating Oct 28, 2026, 05:24 AM UTC
Some C2 components may be affected by an ongoing outage. Our team is actively working to resolve the issue and restore normal service.
- investigating Oct 28, 2026, 05:54 AM UTC
This is an update regarding the ongoing disruption to P02,P07. Impact Level: Investigating Major Outage You may currently be experiencing [describe specific symptoms, e.g., inability to process transactions, latency in the dashboard]. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 07:00 EST.
- resolved Oct 28, 2026, 06:08 AM UTC
The issue affecting P02/P07 has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully fixed at 6:07 EST, and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.
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