Sherweb incident

Issue detected on Cumulus

Ongoing since 02:33 PM UTC, affecting General and Cumulus Portal and 1 more.

identified Oct 26, 2026, 02:44 PM UTC

This is an update regarding the ongoing disruption to the GDAP page in Cumulus Impact Level: Partial Outage You may currently be experiencing issue when accessing the GDAP page in Cumulus resulting in the following error: "The value 'null' is not valid for GUID" Current Progress: Our team had identified a potential cause within the page code and it currently working to implement a fix Next Update: We will continue to monitor the implementation and will provide our next update by 16:00 EDT on Oct 26th.

Started
Oct 26, 2026, 02:33 PM UTC
Resolved
Ongoing
Duration
● 4h 28m
Detected by Pingoru
Oct 26, 2026, 02:33 PM UTC

Affected components

GeneralCumulus PortalSherweb Hosted ServicesAPIMFA: SMSMFA: EmailShopping CartBilling APIShopping API

Update timeline

  1. investigating Oct 26, 2026, 02:33 PM UTC

    We are currently investigating an issue impacting the GDAP page in Cumulus . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

  2. identified Oct 26, 2026, 02:44 PM UTC

    This is an update regarding the ongoing disruption to the GDAP page in Cumulus Impact Level: Partial Outage You may currently be experiencing issue when accessing the GDAP page in Cumulus resulting in the following error: "The value 'null' is not valid for GUID" Current Progress: Our team had identified a potential cause within the page code and it currently working to implement a fix Next Update: We will continue to monitor the implementation and will provide our next update by 16:00 EDT on Oct 26th.

Your product runs on more than Sherweb

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →