SharpSpring incident

Widgets from Custom Reports and Launchpad are not loading for some customers

Minor Resolved View vendor source →

SharpSpring experienced a minor incident on August 9, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2025, 12:58 AM UTC
Resolved
Aug 09, 2025, 12:58 AM UTC
Duration
—
Detected by Pingoru
Aug 09, 2025, 12:58 AM UTC

Update timeline

  1. monitoring Aug 09, 2025, 12:58 AM UTC

    Aug 8, 20:58 EDT Resolved - Our team has implemented a fix to the Launchpad and Custom Report widget errors. If you continue to experience this, please contact Support. Aug 8, 20:01 EDT Investigating - Report widgets from the Launchpad and Custom Reports are not loading for some customers. Our team is currently investigating the issue. We will provide further updates as they become available. Thank you for your patience.