SharpSpring incident

Some Customers Experiencing Errors When Logging In

Minor Resolved View vendor source →

SharpSpring experienced a minor incident on December 3, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 06:34 PM UTC
Resolved
Dec 03, 2025, 06:34 PM UTC
Duration
—
Detected by Pingoru
Dec 03, 2025, 06:34 PM UTC

Update timeline

  1. monitoring Dec 03, 2025, 06:34 PM UTC

    Dec 3, 13:34 EST Resolved - We have received confirmation that this has been resolved and all functions are restored. Dec 3, 11:05 EST Monitoring - Successful Logins have been identified and we are now monitoring the platform for further success to confirm a fix has been implemented. Dec 3, 09:55 EST Identified - We are closely investigating the connection between our MFA provider and Lead Gen & CRM. Users may experience errors when attempting to use our software. We are working to get this resolved / monitoring the service for updates as quickly as we can.