SharpSpring incident

API timeout errors for some customers

Resolved after 1 hour 9 minutes, affecting APIs and Integrations, on July 10, 2025.

resolved Jul 10, 2025, 11:16 PM UTC

Our team has implemented a fix to the timeout errors. If you continue to experience issues accessing the API, please contact Support.

Started
Jul 10, 2025, 10:06 PM UTC
Resolved
Jul 10, 2025, 11:16 PM UTC
Duration
1h 9m
Detected by Pingoru
Jul 10, 2025, 10:06 PM UTC

Affected components

APIs and Integrations

Update timeline

  1. investigating Jul 10, 2025, 10:06 PM UTC

    We are currently investigating reports that some customers are experiencing issues with API timeouts. Reports indicate that some API calls, such as getLeads, are presenting timeout errors after running for over 30 seconds. Our team is aware of this issue and is actively working to restore full functionality to our Public API. We will provide further updates as they become available. Thank you for your patience.

  2. resolved Jul 10, 2025, 11:16 PM UTC

    Our team has implemented a fix to the timeout errors. If you continue to experience issues accessing the API, please contact Support.

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