SharpSpring incident

User Settings Currently Inaccessible

Resolved after 24 minutes, affecting SharpSpring Application, on October 23, 2024.

resolved Oct 23, 2024, 08:55 PM UTC

Our team have restored full editing access to the User Account Settings page. This ticket will be resolved, but if you continue to have any issues accessing your account, please contact Support.

Started
Oct 23, 2024, 08:31 PM UTC
Resolved
Oct 23, 2024, 08:55 PM UTC
Duration
24m
Detected by Pingoru
Oct 23, 2024, 08:31 PM UTC

Affected components

SharpSpring Application

Update timeline

  1. identified Oct 23, 2024, 08:31 PM UTC

    Our team has received reports that customers are unable to edit User Account Settings. Our team has identified the root cause of the issue and is working to restore editing access for User Account Settings as quickly as possible. We will provide updates here as they become available.

  2. resolved Oct 23, 2024, 08:55 PM UTC

    Our team have restored full editing access to the User Account Settings page. This ticket will be resolved, but if you continue to have any issues accessing your account, please contact Support.

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