Resolved after 1 hour 47 minutes, affecting Forms Serving and SharpSpring Application, on January 9, 2025.
After further monitoring, our team has confirmed that all systems remain fully operational. This incident will be marked Resolved. If you continue to experience any issues with accessing the application or have other product questions, please reach out to our Support team for further assistance.
Affected components
Update timeline
- investigating Jan 09, 2025, 02:42 PM UTC
Our team has found that some customers are unable to log into their account. Our team is working to restore login access as quickly as possible. We will post updates regarding the incident to this page as soon as they become available.
- investigating Jan 09, 2025, 03:31 PM UTC
Our engineering team is continuing to work to identify and address the login issues with the application as quickly as possible. We have also received reports that Forms are not being served for impacted accounts as well. Please continue to check this page for updates, as we will share updates about this incident as soon as they become available.
- identified Jan 09, 2025, 04:04 PM UTC
Our team has restored account access to some customers. However, many accounts are still unable to login. Our team continues to work to restore login access to all users as quickly as possible.
- monitoring Jan 09, 2025, 04:17 PM UTC
Our team have updated our systems and restored login access to all accounts. We continue to monitor the platform for performance and login access closely.
- resolved Jan 09, 2025, 04:30 PM UTC
After further monitoring, our team has confirmed that all systems remain fully operational. This incident will be marked Resolved. If you continue to experience any issues with accessing the application or have other product questions, please reach out to our Support team for further assistance.
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