SharpSpring incident

Widgets from Custom Reports and Launchpad are not loading for some customers

Resolved after 57 minutes, affecting Reporting, on August 9, 2025.

resolved Aug 09, 2025, 12:58 AM UTC

Our team has implemented a fix to the Launchpad and Custom Report widget errors. If you continue to experience this, please contact Support.

Started
Aug 09, 2025, 12:01 AM UTC
Resolved
Aug 09, 2025, 12:58 AM UTC
Duration
57m
Detected by Pingoru
Aug 09, 2025, 12:01 AM UTC

Affected components

Reporting

Update timeline

  1. investigating Aug 09, 2025, 12:01 AM UTC

    Report widgets from the Launchpad and Custom Reports are not loading for some customers. Our team is currently investigating the issue. We will provide further updates as they become available. Thank you for your patience.

  2. resolved Aug 09, 2025, 12:58 AM UTC

    Our team has implemented a fix to the Launchpad and Custom Report widget errors. If you continue to experience this, please contact Support.

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