SharpSpring experienced a minor incident on July 10, 2025 affecting APIs and Integrations, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
APIs and Integrations
Update timeline
- investigating Jul 10, 2025, 10:06 PM UTC
We are currently investigating reports that some customers are experiencing issues with API timeouts. Reports indicate that some API calls, such as getLeads, are presenting timeout errors after running for over 30 seconds. Our team is aware of this issue and is actively working to restore full functionality to our Public API. We will provide further updates as they become available. Thank you for your patience.
- resolved Jul 10, 2025, 11:16 PM UTC
Our team has implemented a fix to the timeout errors. If you continue to experience issues accessing the API, please contact Support.