SharpSpring incident

Widgets from Custom Reports and Launchpad are not loading for some customers

SharpSpring experienced a minor incident on August 9, 2025 affecting Reporting, lasting 57m. The incident has been resolved; the full update timeline is below.

Started: Aug 09, 2025, 12:01 AM UTC
Resolved: Aug 09, 2025, 12:58 AM UTC
Duration: 57m
Detected by Pingoru: Aug 09, 2025, 12:01 AM UTC

Affected components

Reporting

Update timeline

investigating Aug 09, 2025, 12:01 AM UTC

Report widgets from the Launchpad and Custom Reports are not loading for some customers. Our team is currently investigating the issue. We will provide further updates as they become available. Thank you for your patience.
resolved Aug 09, 2025, 12:58 AM UTC

Our team has implemented a fix to the Launchpad and Custom Report widget errors. If you continue to experience this, please contact Support.