ShareFile had 41 outages in the last 2 years totaling 165h 42m of downtime — averaging 1.7 incidents per month.
There were 41 ShareFile outages since September 23, 2024 totaling 165h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
This incident has been resolved.
We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.
We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.
We've confirmed the fix and email delivery of transactional emails should be back to normal.
The ability to send emails through an automated workflow has been temporarily disabled. We will post an update when this functionality is restored.
The ability to send emails through an automated workflow has been been restored.
The ability to send emails through an automated workflow has been been restored.
We are currently investigating this issue.
Storage Zones Controller customer access is currently being restored. Recovery instructions have been provided directly to account owners.
We are currently investigating this issue.
**Identified** - The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
ShareFile customers may be experiencing issues with uploads and downloads. We are investigating this issue and we will provide updates here as soon as available.
The issue was specific to a single customer.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Issue is resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.
Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider’s side. Our team is actively monitoring the situation and awaiting further updates from the provider.
ShareFile is now operational, and we are continuing to monitor its performance closely.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. Also, some customers are experiencing issues with login. We will provide updates here as soon as possible.
Experiencing the issues with login, performance and increased error rates. We are continuing to investigate this issue.
The team is continuing to investigate ShareFile performance issues and increased error rates. Another update will be provided as soon as available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some ShareFile customers may be experiencing issues with emails and notifications. We are working on investigating the issue.
This incident has been resolved.
We're currently experiencing intermittent issues with self-service billing changes in ShareFile. We are actively working to resolve it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently experiencing issues with self-service billing changes and amendments in ShareFile. We are actively working to resolve it.
The Incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/
The team has identified the issue and is working on a resolution.
Login issue for some ShareFile customers is resolved now, We are monitoring the systems.
The issue has been resolved, and all systems are now fully operational.
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
We are seeing better performance based on team efforts to resolve and are actively monitoring.
We have completed steps to restore stability to the customer experience with ShareFile web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.