ShareFile incident

Some ShareFile customers may be experiencing issues with logging into their ShareFile account

Notice Resolved View vendor source →

ShareFile experienced a notice incident on November 8, 2025 affecting ShareFile®, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2025, 08:27 PM UTC
Resolved
Nov 08, 2025, 08:59 PM UTC
Duration
32m
Detected by Pingoru
Nov 08, 2025, 08:27 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Nov 08, 2025, 08:27 PM UTC

    Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. monitoring Nov 08, 2025, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 08, 2025, 08:58 PM UTC

    We are currently investigating this issue.

  4. resolved Nov 08, 2025, 08:59 PM UTC

    This incident has been resolved.