ShareFile incident

Some ShareFile customers may be experiencing latency in the application

Critical Resolved View vendor source →

ShareFile experienced a critical incident on October 20, 2025, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:00 AM UTC
Resolved
Oct 20, 2025, 10:13 AM UTC
Duration
2h 13m
Detected by Pingoru
Oct 20, 2025, 08:00 AM UTC

Update timeline

  1. investigating Oct 20, 2025, 08:00 AM UTC

    We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

  2. investigating Oct 20, 2025, 09:03 AM UTC

    We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider’s side. Our team is actively monitoring the situation and awaiting further updates from the provider.

  3. investigating Oct 20, 2025, 09:27 AM UTC

    ShareFile is now operational, and we are continuing to monitor its performance closely.

  4. monitoring Oct 20, 2025, 09:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Oct 20, 2025, 10:13 AM UTC

    We are currently investigating this issue.

  6. resolved Oct 20, 2025, 10:13 AM UTC

    This incident has been resolved.