ShareFile Outage History
ShareFile is up right nowPingoru has recorded 50 incidents for ShareFile: 16 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 1 | 95 of 744 (13%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 2 | 24 of 720 (3%) |
| October 2026 | 0 | 0 of 582 (0%) |
Incidents, newest first
Minor April 10, 2025 BuyNow & Trial Conversion is currently experiencing technical issue while accepting Credit Cards payments 2h 40m ShareFile®
Started Apr 10, 2025, 05:30 PM UTC· resolved Apr 10, 2025, 08:11 PM UTC
- investigating Apr 10, 2025, 05:30 PM UTC
BuyNow & Trial Conversion is currently experiencing technical issue while accepting Credit Cards payments
- resolved Apr 10, 2025, 08:11 PM UTC
This incident has been resolved.
Notice March 14, 2025 Consolidated notifications not being sent out 55m ShareFile®
Started Mar 14, 2025, 08:05 PM UTC· resolved Mar 14, 2025, 09:01 PM UTC
- investigating Mar 14, 2025, 08:05 PM UTC
We are currently investigating this issue.
- identified Mar 14, 2025, 08:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 14, 2025, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 14, 2025, 09:01 PM UTC
This incident has been resolved.
Minor March 12, 2025 Email Notifications not being Sent 3h 46m ShareFile®
Started Mar 12, 2025, 06:36 AM UTC· resolved Mar 12, 2025, 10:23 AM UTC
- investigating Mar 12, 2025, 06:36 AM UTC
Some customers have reported that emails and notifications are not being sent. We are currently investigating.
- identified Mar 12, 2025, 07:19 AM UTC
We've identified the issue with our email provider and are working on resolving it with them.
- monitoring Mar 12, 2025, 08:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2025, 10:23 AM UTC
This incident has been resolved
Minor March 9, 2025 Email Notifications Not Sending 6h 59m ShareFile®
Started Mar 09, 2025, 03:08 PM UTC· resolved Mar 09, 2025, 10:08 PM UTC
- investigating Mar 09, 2025, 03:08 PM UTC
Some customers have reported that emails and notifications are not being sent. We are currently investigating.
- identified Mar 09, 2025, 04:08 PM UTC
We've identified the issue with our email provider and continue to work on resolving it.
- identified Mar 09, 2025, 07:08 PM UTC
We're continuing to work with our email provider to resolve the issue.
- monitoring Mar 09, 2025, 09:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2025, 10:08 PM UTC
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/
Minor March 5, 2025 ShareFile Performance Latency & Billing 20h 15m ShareFile®
Started Mar 05, 2025, 06:58 PM UTC· resolved Mar 06, 2025, 03:13 PM UTC
- investigating Mar 05, 2025, 06:58 PM UTC
The ShareFile Billing service is currently experiencing some issues and some features may be impacted.
- investigating Mar 05, 2025, 07:02 PM UTC
This incident may be causing additional latency issues with other features within ShareFile. We're continuing to investigate.
- identified Mar 06, 2025, 01:36 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 06, 2025, 01:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2025, 03:13 PM UTC
This incident has been resolved.
Major February 26, 2025 ShareFile users experiencing issues with login - (.com only) 2h 2m ShareFile®
Started Feb 26, 2025, 07:51 PM UTC· resolved Feb 26, 2025, 09:53 PM UTC
- investigating Feb 26, 2025, 07:51 PM UTC
We are currently investigating this issue.
- identified Feb 26, 2025, 08:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 26, 2025, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2025, 09:53 PM UTC
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.
- postmortem Apr 15, 2025, 11:01 PM UTC
**ShareFile Service Incident – February 26, 2025** **Summary of Impact** On February 26, 2025, between 2:45 PM EST and 3:42 PM EST, ShareFile service end-users and administrators may have experienced an issue with authentication into ShareFile. **Root Cause** At 2:45 PM EST on February 26, 2025, ShareFile engineering investigated reports that users were not able to authenticate into their ShareFile account. The outcome of the investigation indicated that a part of the ShareFile authentication service exhausted its resources, and it began to fail to handle incoming requests which caused users to be unable to authenticate into their ShareFile accounts. **Mitigation** The ShareFile operations team restored full access at 3:42 PM EST on February 26, 2025, and customers were able to login as they normally would. **Next Steps** ShareFile engineering teams will be improving capacity of the impacted resource, enhancing auto-scaling to avoid resource issues, and expanding alerts to identify potential issues sooner. We apologize for the inconvenience this may have caused. Please visit ShareFile® Status Page Status - Incident History for more information on the status of the ShareFile service.
Minor February 24, 2025 File preview failing on multiple on-prem environments 1h 17m ShareFile®
Started Feb 24, 2025, 04:18 PM UTC· resolved Feb 24, 2025, 05:36 PM UTC
- investigating Feb 24, 2025, 04:18 PM UTC
We are currently investigating the issue
- resolved Feb 24, 2025, 05:36 PM UTC
This incident has been resolved.
Major February 19, 2025 ShareFile experiencing issues with file downloads 1h 37m ShareFile®
Started Feb 19, 2025, 05:26 PM UTC· resolved Feb 19, 2025, 07:03 PM UTC
- investigating Feb 19, 2025, 05:26 PM UTC
We are currently investigating this issue.
- investigating Feb 19, 2025, 05:46 PM UTC
We are continuing to investigate this issue.
- investigating Feb 19, 2025, 06:12 PM UTC
We have identified the cause and are investigating a fix.
- investigating Feb 19, 2025, 06:48 PM UTC
We have identified the cause and are continuing to investigate a fix.
- monitoring Feb 19, 2025, 06:58 PM UTC
A fix has been applied and the system is recovering. We'll continue to monitor to ensure complete recovery.
- monitoring Feb 19, 2025, 07:03 PM UTC
System is fully operational.
- resolved Feb 19, 2025, 07:03 PM UTC
This incident has been resolved.
Major January 23, 2025 ShareFile is not accessible intermittently.. 32m ShareFile®
Started Jan 23, 2025, 10:34 AM UTC· resolved Jan 23, 2025, 11:06 AM UTC
- investigating Jan 23, 2025, 10:34 AM UTC
ShareFile is not accessible intermittently.. We are investigating..
- monitoring Jan 23, 2025, 10:43 AM UTC
Issue identified and fix has been applied. System is recovering .
- resolved Jan 23, 2025, 11:06 AM UTC
ShareFile is completely operational..
Major January 21, 2025 Public Share Links (name and email) is not be accessible by end users 1h 27m ShareFile®
Started Jan 21, 2025, 04:50 PM UTC· resolved Jan 21, 2025, 06:17 PM UTC
- identified Jan 21, 2025, 04:50 PM UTC
Public Share Links (name and email) is not accessible by end users. However, link creation will remain available during this time.
- identified Jan 21, 2025, 05:02 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 21, 2025, 06:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2025, 06:17 PM UTC
This incident has been resolved.
Critical January 21, 2025 ShareFile Is Not Accessible due to login failures.. 3h 6m ShareFile®
Started Jan 21, 2025, 01:41 PM UTC· resolved Jan 21, 2025, 04:47 PM UTC
- investigating Jan 21, 2025, 01:41 PM UTC
ShareFile is experiencing login failures and we are actively looking at the issue.
- identified Jan 21, 2025, 01:55 PM UTC
Issue has been identified and fix is in progress..
- monitoring Jan 21, 2025, 02:00 PM UTC
Issue has been addressed and system is back to normal.
- resolved Jan 21, 2025, 04:47 PM UTC
This incident has been resolved.
Minor January 13, 2025 Users are experiencing issues searching on docs.sharefile.com 24m ShareFile®
Started Jan 13, 2025, 07:11 PM UTC· resolved Jan 13, 2025, 07:35 PM UTC
- identified Jan 13, 2025, 07:11 PM UTC
ShareFile is aware that users are unable to search docs.sharefile.com and we are actively working towards resolving the issue. As a temporary solution users can click on "Learn more" for the product tile in question, and will be able to navigate to documentation via the tree on the left side of their screen.
- resolved Jan 13, 2025, 07:35 PM UTC
This incident has been resolved.
Minor December 23, 2024 Email Notification not getting triggered 2h 59m ShareFile®
Started Dec 23, 2024, 04:42 AM UTC· resolved Dec 23, 2024, 07:41 AM UTC
- investigating Dec 23, 2024, 04:42 AM UTC
We are working on the fix for email notification for upload file, download file, Password reset
- identified Dec 23, 2024, 04:59 AM UTC
The issue is identified and we are working on the fix.
- identified Dec 23, 2024, 05:06 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 23, 2024, 06:29 AM UTC
Email notification is impacted and we regret the inconvenience caused. ShareFile team is actively working with the email service provider to resolve the issue
- monitoring Dec 23, 2024, 07:34 AM UTC
The problem with email service provider is resolved. We will continue to monitor.
- resolved Dec 23, 2024, 07:41 AM UTC
The email notification problem is resolved and email notifications are working as expected.