ShareFile incident

ShareFile users in certain countries may experience issues generating TFA codes during login.

Notice Resolved View vendor source →

ShareFile experienced a notice incident on November 20, 2025, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 07:46 AM UTC
Resolved
Nov 20, 2025, 10:57 AM UTC
Duration
3h 10m
Detected by Pingoru
Nov 20, 2025, 07:46 AM UTC

Update timeline

  1. investigating Nov 20, 2025, 07:46 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2025, 10:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 20, 2025, 10:57 AM UTC

    We are currently investigating this issue.

  4. resolved Nov 20, 2025, 10:57 AM UTC

    This incident has been resolved.