ShareFile incident

Some ShareFile customers may be experiencing issues with uploading files to cloud zones

Notice Resolved View vendor source →

ShareFile experienced a notice incident on September 23, 2025 affecting ShareFile®, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 08:19 PM UTC
Resolved
Sep 23, 2025, 09:26 PM UTC
Duration
1h 7m
Detected by Pingoru
Sep 23, 2025, 08:19 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Sep 23, 2025, 08:19 PM UTC

    Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. investigating Sep 23, 2025, 08:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 23, 2025, 08:50 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 23, 2025, 09:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Sep 23, 2025, 09:16 PM UTC

    We are currently investigating this issue.

  6. monitoring Sep 23, 2025, 09:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 23, 2025, 09:26 PM UTC

    This incident has been resolved.