ShareFile incident

ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts

Minor Resolved View vendor source →

ShareFile experienced a minor incident on September 9, 2026 affecting ShareFile®, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 06:38 PM UTC
Resolved
Sep 09, 2026, 07:54 PM UTC
Duration
1h 16m
Detected by Pingoru
Sep 09, 2026, 06:38 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Sep 09, 2026, 06:38 PM UTC

    We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.

  2. monitoring Sep 09, 2026, 07:44 PM UTC

    We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.

  3. resolved Sep 09, 2026, 07:54 PM UTC

    We've confirmed the fix and email delivery of transactional emails should be back to normal.